1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
Location was excellent for the quayside, it's a cooler vibe down there and although busy with a great atmosphere, it doesn't get rammed. Loved the hotel vibe, rooms are cool and modern, well equipped. We ate at the Gino restaurant which was busy, great menu, plenty of choice and lovely waiting staff.
Negative section of review
Parking is poor, I think if you pay full rate for a room, in advance, you should get free parking.
Positive section of review
Lovely room with nice big bathroom. Very powerful shower. Breakfast was really nice and a choice of eggs Benedict which is unusual but very nice. Food in the evening was lovely and home cooked. We had the pie and chips.
Negative section of review
There was a train line running right behind the properly so the train literally passed our bedroom window and was quite noisy.
Positive section of review
Staff were great 👍 people in pub were friendly. Room was clean bed was incredibly comfy .Had a warm welcome took the puppy they were great with her .Definitely be returning. Highly recommend a visit ..
Positive section of review
Almost everything. It was well appointed and comfortable, with delightful objet d’art, photographs etc.
Negative section of review
We could not get the dishwasher to work (very minor niggle but you probably need to know). We also found the front door locking mechanism a bit intimidating (but we coped!).
Weston-super-Mare, United Kingdom
Positive section of review
Good quality staff good. Breakfast good choice. Comfortable bed and room in good decorative order.
Negative section of review
Too many steps. Difficult access for people with a stick. There was a disability lift to the concourse which clearly hadn't worked for a long time as access was covered with a net curtain. Shower stall floor was slippy, so only showered once in 5 days.
Positive section of review
Staff, pricing, location , well organised, breakfast
Negative section of review
Car parking very limited
Positive section of review
breakfast great, rooms clean, staff friendly helpful
Negative section of review
bar area need redisigned upgraded
Positive section of review
Central location, great staff, good parking
Negative section of review
Nothing
Positive section of review
Comfortable and friendly
Negative section of review
Not enough plant based/vegan options. Turning lights on not clear and obvious.
Positive section of review
People and staff
Negative section of review
The soft play access in the evening being removed. One of the reasons we go there so might have to go somewhere else in future