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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were all polite and cheerful, helpful without being pushy. Breakfasts were excellent. Canapes before dinner added a touch of style. The room(s) were spacious and comfortable. Swimming pool and grounds added gresatlly to our enjoyment.
Negative section of review
Lift out of action and our splendid room wqas on the second floor. At 87 years old, that was not quite how we planned it.
Positive section of review
lovely place, nice and clean, warm rooms, good decent shower, comfy beds, everything you like in a room, and bar directly below! perfect stay!! :)
Langton Matravers, United Kingdom
Positive section of review
This was completely self catering, although the hosts did provide some very nice cake and some essentials.
Negative section of review
The family bathroom was cold and (we think) the heating system needed adjusting. The en suite shower room was rather small. For a property of this size and cost we would have expected each bedroom to have had an en suite. There are two sitting rooms. We used only one and it was moderately comfortable.
Positive section of review
Very clean and comfortable I think a cooked breakfast would have been a good option
Positive section of review
A beautiful building, elegant with nice furnishings. Generous hospitality tray.
Negative section of review
Difficult to find, the entrance was blocked by the time we got there. Managed to get in following the delivery lorry sign. Would have been good to know this beforehand. Very poor reception man, found out in the morning it was the security guard after 10pm. More customer service training required!
Positive section of review
I liked the location it is so handy for the airport.
Negative section of review
I had an early flight but was told there would be cereal, bread for toast, cand butter and jam for early breakfast . I went down to have breakfast before I left, there was bread and I popped 2 slices in the toaster only to find there was no butter or jam. So no breakfast, there was no milk for the cereal either, and I did check the cupboards around the cereal and toaster.
Positive section of review
Near train station but 20 minutes walk to town
Negative section of review
Cut back on deluxe bathroom products
Monkwearmouth, United Kingdom
Positive section of review
Excellent location Very clean
Negative section of review
Garden needs tidying up so can use
Positive section of review
Great location.
Negative section of review
Lots of stairs but manageable if fit.
Positive section of review
Location