1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
good breakfast and friendly helpful staff. The location is in the middle of the town and next to a pub and bus stops.
Negative section of review
Nothing
Positive section of review
Brilliant location - warm friendly welcoming staff - clean spacious room
Negative section of review
Poor WiFi - tv had no signal (Netflix etc - but again poor connection) lots of early morning noise from 5am onwards every day - due to several pubs and restaurants (delivery and bottle collecting) however wasn’t a huge issue - nodded back off - a few stairs to climb up to get to room
Positive section of review
Nice staff and good conditions. Too many options for the breakfast
Negative section of review
All was good
Positive section of review
Excellent service and the breakfast lots of verity
Negative section of review
Nothing
Positive section of review
Friendly staff. Perfect location. Good breakfast
Negative section of review
The bathroom was exceedingly cramped and small- making the toilet almost unusable
Positive section of review
Size of the room was great plenty of space
Negative section of review
The food menu wasn’t great we had to have macdonalds every night
Positive section of review
Very well located, very clean, perfect
Negative section of review
Na
Blaenau-Ffestiniog, United Kingdom
Positive section of review
Basic but clean and comfortable
Positive section of review
Location central
Negative section of review
We had to wait an hour and a half sitting on our suitcases on the street whilst SuperHog staff - who are based in Indonesia - gave us well rehearsed answers to say they were not responsible for giving us the access code for the keys. They wanted me to communicate with someone else and someone else and someone else... to sort out the validation of my Irish passport before they gave us the access code for the keys!! The letting arrangement is so efficiently organised by highly trained people using such sophisticated systems that do not communicate with each other that it actually does not work for real people in real situations!! An example of this is that the automated cleaning service messaged me to ask me how satisfied i was with the cleanliness of the apartment, completely unaware that I was sitting outside on the pavement and had not even got into the apartment. If there was a problem with the validation of my passport, they could have phoned me to tell me there was a problem rather than wait till we arrived tired and wanting to use the bathroom! They are probably better prepared to host digital / virtual guests than real people wanting real things sorted out. The shower did not work properly so someone in Indonesia sent a video, but there was no one there to fix the issue when we needed it. On the first night it was too difficult to communicate with host/Superhog to get answers and we gave up on using the shower and washed in the basin. The bed has springs coming through it and was uncomfortable and it clearly needs replacement. Some glasses and spoons were not cleaned properly.
Stansted Mountfitchet, United Kingdom
Positive section of review
Location