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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Gina was lovely to deal with and very quick to respond to messages. We were able to get an early check in which really helped us out. The location was fabulous. Close to the tube, shopping, attractions, and restaurants. Having a second bathroom was great too. The beds and pillows were very comfortable and the linens were clean.
Negative section of review
Cleaning needs to be improved and reduce the clutter throughout the apartment. The building was very noisy and we could hear sidewalk noise inside the bedrooms at night.
Positive section of review
Lovely property, very clean, had everything we needed. Great spot close to Center. Free parking. Folder with all things you need to know plus a lot more, gave us plenty of ideas of where to eat, visit etc with a bit of history added in. Nice cosy beds would definitely recommend.
Positive section of review
The breakfast was very good, just a bit difficult to find. The room was ok. It was clean but the two individual bed matresses were really bad, you could feel all the springs. Our double bed was very comfortable. Hot water was not working in either both of the rooms.
Negative section of review
The matresses in one of the bedrooms were extremely bad and old, spring were all over the bed. Hot water not working in both rooms.
Positive section of review
Parking in front, with security cameras. Friendly staff. Comfortable bed. Convenient location.
Negative section of review
A part of the vertical shades was missing, letting light in, early in the morning. One of the wardrobe doors was broken/defective. Shower mat didn't look clean. Both shower and sink drain very slow. Mold on the wall behind the toilet.
Positive section of review
Friendly & welcoming Helpful Very clean
Negative section of review
Exterior looks very sad in need of a good renovation outside but inside and rooms lovely
Positive section of review
Location, spacious apartment for one night
Negative section of review
Fridge didn’t work
Positive section of review
Location comfort and menu food
Negative section of review
Lack of staff resource.
Positive section of review
Great location, breakfast good
Negative section of review
No towels in the room on arrival, had to ask for some. The room door was open when we arrived, which was odd. Booked a superior room which was supposed to be bigger than standard, however you could barely move around the edge of the bed without hitting something. Could be a great hotel with some tidying up
Positive section of review
Wi-Fi and shower (power)
Negative section of review
Everything!
Positive section of review
Location, breakfast
Negative section of review
Bed was too hard, room is very very small