1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The restaurant needs to update the menu to be more descriptive. My wife ordered the Chili Chicken thinking it was coming in a bowl and instead got a Chicken Sandwich with chili on it. This happened to another couple who was there at the same time and we were both not offered the option to reorder despite the confusing menu.
Negative section of review
The breakfast was the least favorite of all the places we stayed.
Positive section of review
Lodge extremely well equipped, site maintained to a very high standard Lovely welcome basket, amazing hot tub spectacular walks bus stop right outside to Falkirk/Edinburgh knowledgeable and friendly staff
Negative section of review
Nothing apart from having to leave
Positive section of review
The host had provided absolutely everything to make the cottage feel like a home from home. It was superbly equipped and it felt like she really cared and wanted us to enjoy our stay.
Negative section of review
There was nothing to dislike. The only thing to be aware of is that 24/7 free parking is in a public car park a stones throw from the cottage. The on road parking next to the cottage has time limitations Mon - Sat. This worked fine for us and wasn't an issue.
Positive section of review
Breakfast was excellent, room clean & well decorated Hosts were friendly and welcoming.
Negative section of review
Bathroom shaving mirror was poorly positioned for me.
Positive section of review
The location from the city centre and distance from my partner
Negative section of review
Nothing
Positive section of review
Generally good, reasonable value and great location
Negative section of review
A bit noisy below our room
Positive section of review
The cleaners were excellent
Positive section of review
The staff were so helpful
Negative section of review
Ordering to the room took too long
Positive section of review
Hotel is nice and clean.
Negative section of review
You cant get any help out of hours. If you lost you key then you spend you night outside. On the door is information to get emergency help but nobody will answer. I locked my self out 4.30am and was calling Bell; no answer? Nearly missed the flight. Cleaning staff should come 7am, nobody was there. I was just very lucky, gentelmen who knows which room reception staff was sleeping, waked him up and asked master key. Receptionist didnt even came out or apologies. Nothing. He was just sleeping and using ear plugs. I couldn't believe.
Positive section of review
It has good potential
Negative section of review
The sofa in the patio half broken the oven wasn’t working maintance come 3 times I food and dinner that I had plan for my husbands birthday got ruined they didn’t gave us any alternative