1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
layout was very quirky bed was large and very comfortable modern bathroom great location to get to wedding venue nice that it had small table and chairs to sit outside to enjoy the warm weather
Negative section of review
very close to the main road so noisy at times and especially during the night with lights from cars shining in the bedroom as curtains not lined thresholds on the floor was very dirty toilet had a brown mark at bottom of the pan lots of debris under seat cushions on the sofa so had not been cleaned smelt musty and damp no cloth to dry dishes debris outside also as there was a sponge pad on the ground great location to get to Coombe lodge which was why we choose it but was quite awkward to get to nearby pubs with no car as had to walk on busy road be ok if you had a car though
Positive section of review
Beautiful surroundings. Nice bar and restaurant, evening meal was excellent. Nice staff.
Negative section of review
On arrival we were told our room was just up the stairs, however there were so many stairs it was ridiculous. The receptionist did say we could drive to the top car park but did not recommend it which would have been far easier and less exhausting for us. Room was far too hot and only one window would open and only by a very little way. The bath needed a proper clean. The toilet did not flush easily at all. Breakfast was disappointing, we ordered the Scottish Breakfast and the sausage was not nice at all, bacon ok. Only one egg and one slice of bacon. The best part was the toast your own toast. Poor tea, very weak.
Positive section of review
The staff was very helpful. The bed was fantastic. Breakfast was delicious and filling.
Negative section of review
We had a problem with the hot water, but it was quickly resolved.
Positive section of review
Reception staff helpful and welcoming Clean hotel in an ideal location
Positive section of review
Immaculate room, super clean, everything we needed, perfect for us.
Negative section of review
Maybe could of had a toaster but we managed fine.
Positive section of review
Location to the museums & Royal Albert Hall. Nice bar area.
Negative section of review
Rooms were tired looking, small. Bed a little small & hard. Lift is very small.
Positive section of review
Great location for airport travel. Comfortable spacious rooms.
Negative section of review
Shower head wasn’t set right so water flow was towards the wall and no way of adjusting this.
Positive section of review
It was spacious and had all the amenities we needed
Negative section of review
Nothing
Positive section of review
It was clean
Negative section of review
Sound from first floor and difficult to sleep. Bed mattress spring uncomfortable Carpet clean but smelly
Positive section of review
breakfast