1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Spending the night at the Sofitel London Gatwick was the perfect way to start my long journey back to Australia Everything was fabulous and the location couldn't have been better being situated in the North Terminal down a little tunnel. In the morning I just had to walk for 5 minutes and I was in Gatwick International departures. The bed was super big and comfortable Dinner at the Italian restaurant was excellent The staff were friendly and accommodating
Negative section of review
There was nothing I didn't like
Newcastle upon Tyne, United Kingdom
Positive section of review
The place was clean and good value for money. Very comfortable and siren environment. Nice garden as well. And I had a nice breakfast ✅ STAN the owner was lovely and kind. Very accommodating. Drove my wife and I to the metro. Great customer service
Weston-super-Mare, United Kingdom
Positive section of review
The staff was incredibly friendly and accommodating, always going out of their way to make sure our stay was perfect. The room was comfortable and clean, with all of the amenities you could want from a five-star hotel.
Negative section of review
The reception area is a bit dated and no breakfast included, would be perfect if served
Positive section of review
The staff were amazing. They were accommodating and allowed us to check in earlier prior to our checking in time and this was with 20 minutes notice. The rooms were really clean and tidy too.
Positive section of review
Great location, beautiful interior design and very spacious property - like staying in someone's home!
Positive section of review
Was local to city centre just a walk away and also close to my daughter who I was visiting.. Bed was comfy
Negative section of review
No storage in room..no drawers or anywhere to hang clothes or even hooks on back of door for coats.. Bathrooms didn't have anywhere to put your things ie clothes while showering and you can't put on floor as both floors get drenched while showering..also downstairs bathroom has a gap in door if someone showers at night and light is on other guest can clearly see in as I saw out as ppl walked by.. Alot of ppl arrive before 3pm and being in downstairs room I had ppl knocking window to get in so disturbed with ppl trying to enter building and my room
Positive section of review
Breakfast was great , loved the homemade bread
Negative section of review
Old furniture
Positive section of review
It’s location for us
Negative section of review
The staff were so friendly on both occasions that we stayed until 9 pm and then they really didn’t want you there ! Pity
Positive section of review
Historic
Positive section of review
Nothing
Negative section of review
That fact at 6.15 am a scaffolding company stated taking down the scaffold outside the hotel illegal!!!!