1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The property was on the outer aspect of the village with easy access to the main routes. It was a short walk to the shops, chip shop (excellent and very busy) and to the location of the main restaurants. The property was well equipped and had a well kept rear garden for sitting in the sunshine and dining al fresco. The log burner was useful for evening warmth and the owner kept the log supply topped up. TVs in all bedrooms as well as main lounge was a bonus. Kitchen was well equipped. Beds were comfortable and bedding of good quality All in all it was an excellent property.
Negative section of review
I did notice that some of the high shelves in the wardrobes were dusty but the property was otherwise extremely clean with evidence of plenty cleaning materials in the cupboards. The microwave was located in the same cupboard as the small freezer and cleaning materials which was not ideal. It would be better located on a worktop for ease of access.
Positive section of review
Great room, very comfortable. The only down side was it was very noisey until late from the pubs/restaurants opposite the hotel. The breakfast selection was one of the best we have experienced. My husband was thrilled to be able to have crumpets. I wish we had more time there so we could have checked out the spa.
Negative section of review
Just the noise outside. It did go on until very late
Richmond upon Thames, United Kingdom
Positive section of review
The property was very clean and the bed was comfortable. The staff were very friendly, which makes a huge difference to your stay, and the location was perfect, a few mins walk from the town centre and loads of cafes/restaurants, and not too far from Richmond Park.
Negative section of review
Not much at all. If I had to mention something, I would say that we had some noisy guests above our room that were quite heavy footed and were walking around late at night/very early in the morning, which woke us both up! Nothing the hotel can control but was quite annoying at points!
Positive section of review
Only a short walk into the City Centre and to the Roodee. Close to the station as well. Plenty of on-street parking. Staff were great. We dropped our bags before the room was ready but we were given a room key and went off to the races. Spotlessly clean.
Negative section of review
Nothing. All good.
Positive section of review
The breakfast was ok although we did have to wait a while I The evening meal the night before was fantastic some of the best food we have had in a while. was also tempted for all 3 courses it was so good.
Negative section of review
Although internet was advertised and was in the room booklets it was next to useless. I sent a message to my daughter and she received it 10 hours later. As for trying to access google etc it was impossible I generally stay around 100 nights a year in hotels for work + others for pleasure normally at breakfast there is some form of cold buffet with breads/meats/yogurts/cerials etc but here no options apart from menu options. My wife chose the toasted breakfast which should come with one of the main course options. She chose this as she didn't want sausage. However was not asked what options she wanted and it arrived with 3 sausages in all larger than the single sausage on my traditional breakfast. bedroom quite small and slight issue with eaves in as my wife banged her head on them a couple of times
Positive section of review
No coffee bean to make a coffee no yoghurt and only two apples and oranges in a bowl cooked breakfast was good. The rooms are nice and big and clean and hotel in nice place and quiet.
Negative section of review
Better breakfast
Positive section of review
Very friendly staff. Lovely bar and dining room. Food was excellent both evening meal and breakfast. Food and drinks excellent value for money
Negative section of review
Then room was quite tawdry, in dire need of updating, decorating and not particularly clean. The bathroom was grim. It needs fully updating. The pipework round the sink was awful, the shower head was too heavy for the rail. The bathromm floor did not appear to have been cleaned. We only stayed 1 night so it was OK for us. I appreciate the hotel was very old but it really needs some care and attention.
Positive section of review
The location was good, handy for shops and restaurants.
Negative section of review
The hotel was rather shabby and in need of a face-lift.
Positive section of review
Pretty close to Center, nice decor and clean
Negative section of review
Little pricy but worth it for the location
Positive section of review
Location
Negative section of review
The dark decor of the restaurant area, corridors and bedrooms. Especially didn’t like the red lighting in the restaurant at breakfast time.