1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We have attended two beautiful weddings here and booked to stay with our dogs for our 20th wedding anniversary. The location is perfect for us not too far away the grounds and views are absolutely stunning . The food was excellent the staff friendly and the room very comfortable. We will definitely visit again .
Negative section of review
More milk in the room but this seems the same at all hotels .
Positive section of review
Very good location for exploring Chester and going to the races. Staff were excellent and very helpful. Room was clean and comfortable.
Negative section of review
The shower facilities in the room were very poor. Not what I would expect at the price charged. Breakfast was very good but some more fruit and perhaps Greek yoghurt on offer would improve it even more.
Positive section of review
Stunning modern renovation of traditional farmhouse. Lots of space inside and out for group of up to 10.
Negative section of review
It’s not mine!
Positive section of review
The location is excellent and the room was spacious, comfortable and clean.
Negative section of review
The staff were not accommodating in the slightest. In checking me in they made me wait an extended period of time and the front desk worker coughed in her hand before giving me my key with the same hand. When I asked to have something printed, she said she couldn't print it and presented me with no alternatives. The downstairs lounge feels like an airport and is overpriced. While everything was mediocre, if this were a hostel then I would have left an excellent review. I paid 400 pounds for what I think was a frankly bad experience. In terms of value for money, you are better off sleeping in any hostel in London because the experience is similar.
Positive section of review
The car park was a good size. The staff were lovely. The room was comfy.
Positive section of review
Lovely location and excellent food and staff extremely courteous
Negative section of review
Nothing
Positive section of review
Location was good, nice street and during the day a nice market
Negative section of review
We encountered numerous stray hairs in our bed and bathroom, which were definitely not ours and quite frankly, repulsive. It was evident that the room hadn't been properly cleaned. Despite bringing this to the attention of the staff, the replacement sheets they provided still had hairs on them. I even plucked a hair from the sheet right in front of them to illustrate the issue, but they insisted the sheets were clean as they had just been laundered. Clean sheets should not be adorned with other people's hair. Overall, the cleanliness of the room was severely lacking, and I was deeply disappointed that we weren't provided with another set of properly cleaned sheets. Furthermore, when we requested some form of compensation for the unacceptable state of the room, all we received was a contact card and nothing more. This level of customer service is simply unacceptable. I was thoroughly disappointed and honestly quite surprised to find such subpar conditions in what was supposed to be a four-star hotel. Not only was the customer service severely lacking, but the room itself was disgustingly dirty, and to top it off, the bed was uncomfortably small. I'm of average height, yet I found myself too tall for the bed, which was rather unexpected and added to the overall dissatisfaction with the experience.
Positive section of review
Location. Evening meal so good. Friendly staff
Negative section of review
The breakfast buffet. Previous stays you ordered breakfast and freshly cooked for you. The buffet felt a backward step
Positive section of review
Location great and food
Negative section of review
Would like to see bath sheets and water in room
Positive section of review
The building
Negative section of review
The mattress, the towels too small and the noise from the street