1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Perfect location, just a couple of minutes walk from the historic dockyard and nautical attractions, also really close to walk across the road to Gunwharfe Keys, the ferry terminal, bus and train station. Secure parking is such a bonus and it's just a mile from the cross channel ferry terminal. The individual bedrooms are very clean, well appointed and comfortable. The public areas and kitchen are spacious, clean and with high quality furnishings and fittings. I highly recommend it and for me it will be the first place I book for not only an overnight stop but also a longer sightseeing trip. Great value accomodation.
Negative section of review
At the price and with the amenities on offer and the location it's really difficult to find fault. If there was on-suite that would be good but I would then be expecting to pay double.
Positive section of review
We loved everything about this cottage. It was gorgeous, quirky, bright, spotlessly clean, had everything we needed and was in a brilliant location for our stay. The garden was great for our dog, safe and secure. It was very private and so peaceful. It really was perfect.
Negative section of review
There wasn't anything we didn't like. The floorboards were very creaky, but it's such an old property, it just added to the charm. The kitchen ceiling is low so just watch your head 🤣
Positive section of review
Spacious good facilities off road parking Comfy beds The road was quieter than I expected Good communication Largest tv screen I’ve ever seen
Negative section of review
The loft needs another bathroom It does get hot
Positive section of review
The hotel was lovely , bright and new Easy check in and out The restaurant was very good Staff first class
Negative section of review
Nothing
Positive section of review
Staff are great, make you feel very welcome! Dinner food is great and the cooked breakfast delicious!
Negative section of review
WiFi isn't the best
Positive section of review
The building is amazing. Staff were professional and accommodating.
Negative section of review
Room had peeling wallpaper, stained carpet and a hideous 80’s bathroom with a shower that dribbled luke warm water.
Positive section of review
Clean, efficient well-run hotel with great restaurant.
Negative section of review
Castletown has no other attractions or facilities.
Positive section of review
The fresh water swimming pool is amazing!
Negative section of review
Liked everything
Positive section of review
The location and decor of the pub.
Negative section of review
No dressing table in the bedroom. Would have liked more tea in the room.
Positive section of review
Nothing
Negative section of review
Room was small and sub-standard for what I paid (£209.00) per night. Cleanliness and hygiene was sub-standard and I asked to move to another room to be told that the hotel was fully booked. I then contacted Booking.com customer service and also received a sub-standard service from them too.
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