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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely staff - very friendly. Delicious breakfast - very tasty - great array of options, nice and fresh. Lovely little pool - enjoyed a splash - clean changing rooms and lockers working well. Great to have the gadget to dry swimsuits. Comfy beds - slept very well Excellent blackout curtains - made me want to improve my own at home :-) Excellent cleanliness - only exception is one point made below Dietary considerations were visible and varied - thank you for providing oat milk as well as the bog standard alternative - soy milk
Negative section of review
Dripping shower in room 20 and the shower curtain reeked of mustiness. I don't like being called "my lovely" though. I must admit this seems to be a trend everywhere. Also, please consider a sheet of insulating material/polystyrene - something - between the adjoining doors if not in use. Through the adjoining door area, sound were drifting in that I was glad my son couldn't hear while he was in the shower. Room service trays not collected frequently enough. Seeing trays overflowing with empty beer cans the next (Saturday) morning since the night before still there at 12:30 was an unpleasant sight, and let the place and clearly hardworking staff down a little. Seemed like a process glitch - as if it fell between role responsibilities and was not prioritised. Coffee really needs improvement - seriously - it was not great. Next door guests smoking on their balcony meant we could not open our balcony doors at times. I didn't realise smoking was allowed. No privacy between balconies - a little greenery would be nice.
Positive section of review
The location was spot on, the staff in the hotel were very friendly, helpful and nothing was a problem. The evening meal was very tasty and large portions, maybe next time we will only have a starter with our meal if we are starving!! Hotel is very clean. There is limited parking but very close to parking facilities.
Negative section of review
Sadly the hotel feels a little tired re chairs and decor.
Positive section of review
The staff were lovely & very helpful. Dinner in the restaurant was wonderful, great food & service. Room & bed were comfortable & very clean with a great view.
Negative section of review
I was on the 2nd floor, which could be a problem for some, however, a lovely man carried my bag up. I could hear some noise from the room next door.
Positive section of review
bedding was very bad condition、lining and quilt is not up to the acceptable standard. Not even a tea bag or coffee provided. Carpet is dirty! Front yard with rubbish !
Negative section of review
No wifi provided! Too much owner,s belongings left in side house.including a full fridge of food stuffs. It is awarfull presentations
Positive section of review
Beautiful property in the heart of the city next to beautiful Cathedral gardens and a sort walk from the shops and restaurants. It was so peaceful.
Negative section of review
Could not fault it. Didn’t want to write a review in case it gets too popular.
Positive section of review
outskirts of Newquay, this allowed you to go into town or the other way to other beeches and coffee bars
Negative section of review
nothing
Positive section of review
Cozy rooms, welcome water, coffee and tea. Great location. Tasty breakfast. Soft beds. Good wi-fi.
Negative section of review
It was cold during night, but extra blanket in the wardrobe helped.
Positive section of review
Great food. Good selection of drinks. Friendly staff. Good atmosphere.
Negative section of review
Nothing
Positive section of review
Neat and comfy beds
Negative section of review
Minimal amenities in the room. No chair to sit on and plugs by the bed.
Positive section of review
Everything
Negative section of review
Nothing