1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Did not like anything at all, was shocking, we were made to feel as though we were intruding in the staff's home, as though we were an inconvenience to them whilst making expected requests such as ordering a meal or simply wishing staff a good morning which they are not capable of doing, not only that, they look away! We stayed away from the hotel the following day only returning at night when ready to go to bed. Realised we cannot spend five days this way, just the first day itself was horrible enough to make us stay away from the hotel the entire day the next day.
Negative section of review
Self check in? No welcome and staff gladly sit behind the desk using their mobile phones not wanting to help nor do they want to be pleasant, they are simply their waiting for their pay check. After over thirty years of travelling, this is the only hotel that I have come across which is awful from the moment you arrive. The town centre is around ten minutes away, better to stay there, avoid this rude hotel. I had to be away for two days during our stay at the hotel, my mother needed rest but avoided the Dragonfly hotel due to the horrible manner of the staff. Staying out all day, only returning to the hotel at bedtime, my mother and I were exhausted by this horrible experience after just two days. One month prior to staying at Dragonfly Hotel, we had enjoyed a lovely stay at The Dukes Head Hotel and requested for the remainder of our stay to be transferred to The Dukes Head Hotel. Surya agreed to this transfer but only at a cost would they provide this customer service which in my opinion should not have been charged. I agreed to pay extra just so that my mother can have somewhere pleasant to rest. The Dukes Head Hotel is also not as pleasant as it initially seemed. Ian the bar man and Andy the chef refused to provide dinner plates for us to use in our bedroom. I had sprained my ankle and was in pain, my mother and I both were incredibly exhausted by the horrible experiences at Dragonfly Hotel and lack of rest (five uncomfortable experiences within eighteen hours) and desperately needed to rest. We bought food from elsewhere and prepared to enjoy a quiet dinner in the bedroom only to find that dinner plates are no longer provided for guests to borrow. We had already paid an additional £59.40 for the transfer of our stay and then had to pay another £42.00 for dinner outside despite already having food ready to eat in our bedroom, we just needed plates. Surya Customer Service department is only there to take more money.
Positive section of review
Love staying here our 3rd time here a home from home for us , lovely breakfast and warm welcome from Davie & Mae will definitely be back soon, terrace definitely a bonus when sun is shining 😎👍🙂
Negative section of review
Nothing
Positive section of review
Great location, especially if you are flying out of the South Terminal, security is literally at the elevators to the hotel! Decent size room, clean and comfortable.
Negative section of review
The bathroom situation is the only flaw - for our room, the shower, toilet, sink, etc are all inside the shower, so once you shower, everything is soaking wet! Otherwise - perfect for a quick overnight stop.
Positive section of review
All was way above our expectation until breakfast. The room view, the quality of fitting, the very comfy bed were all amazing!
Negative section of review
The breakfast really lets them down. 20 minutes for an already prepared under the heatlamp service was so poor, and it wasn’t busy at all. Couldn’t eat the bacon, it was roasted to a cinder!
Positive section of review
The host was so welcoming and friendly l, the facilities where top notch
Negative section of review
Nothing
Positive section of review
Location was great, room was big , clean and comfy. Staff were friendly
Negative section of review
As I was with my brother visiting my daughter at Uni, we opted for a suite with double bed AND sofa bed with separate lounge. We didn't get this. All we had was a double bed 😕😕 After an hour all they could offer us was a larger suite with a sofa bed but not a separate lounge 😕 which it does state on website.... Think the website could do with updating with the correct facts. Rooms could do with updating and a lick of paint. Rooms were also very warm. Unable to open the windows fully only a crack... other than that, I would stay again, but would book separate rooms next time but it worked out cheaper to get a suite.
Positive section of review
Location location location, and value for money
Negative section of review
Nothing to dislike
Positive section of review
The location and the staff
Negative section of review
It was unclean and the previous occupants of my room left a strong smell behind but the staff didn’t know what to do about removing it. It was cold but I was told there was no heating at this time of the year. The lack of double glazing in the window meant that the drunk and homeless people right outside the hotel deprived hotel guests of sleep and I had two sleepless nights because of this. Also the noise from the outside especially the buses was unbearable and a double glazing would have prevented this.
Positive section of review
It was very central
Negative section of review
No storage for luggage
Positive section of review
The room was clean and airy. Very modern looking with all the facilities you need. The food was really good and the staff was very helpful.
Negative section of review
Probably, location a bit remote if I was staying longer than one night. But to be honest, it didn't really bother me.