1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I liked the simple and stylish interiors, the room was very clean and the cleaner was very professional and available. I loved the smart system inside the rooms, quite impressive considering that it is meant to also help reduce energy consumption and be more sustainable. The location of the place was perfect and the team members working during the night shifts were professional and available, they were really understanding and helpful 24/7. I am also glad we could leave our luggage while visiting Bath on our last day.
Negative section of review
The breakfast is a complete scam: as the hotel does not have a kitchen, the breakfast does not offer much choices and the price for it is definitely TOO MUCH, either you pre-book or buy it the same day. Both the quality and the variety of the breakfast are not worth the price paid, maybe that is also the reason why the breakfast is available until 11 am. The option to become a member should be available to customers from the very first time they hear about it! What is the point of offering such benefits but then saying "If you register now, you will be able to enjoy the benefits in the future"? I believe some things could and should be improved.
Positive section of review
Nice quality Hotel with good facilities right in the centre of Sheffield. Car park facilities around five minutes walk from Hotel got a very good rate for the room as booked several months in advance but have noticed the prices have gone up considerably more recently so maybe not such good value for money now.
Negative section of review
Nothing
Positive section of review
It was very comfortable. The heating worked well and warmed up quickly. The boot rack was a good idea as we were walking and didn't want to tread mud into the place.
Negative section of review
The lock box wasn't immediately obvious and a bit tricky to operate and we got a bit nervous about inputing the correct alarm code. It also wasn't clear which week was which waste collection - ie put out green bin and they emptied the black one.
Positive section of review
Bathrooom and shower is ecellent, nice and clean and new. Could do with newer, better quality bedding, not the cleanest looking
Negative section of review
Could do with more utensils in the kitchen. Not many pots/pans, etc. A dishwasher would be useful especially for family stays.
Positive section of review
The staff were friendly and courteous. The food was good with plenty of choice.
Negative section of review
We didn’t get a room in the hotel but had a very basic “suite” outside. Other guests in our group had robes and slippers and toiletries. We didn’t ! Also in return from a day out our room had not been serviced.
Positive section of review
Location is perfect. Easy walking access to everything.
Positive section of review
Excellent food, lovely olde worlde coaching house feel.
Negative section of review
We requested secure cycle storage for three bikes but the shed was full of other stuff and getting the bikes in was very difficult. We are probably not the first or last to arrive on bikes as the hotel is on a popular long distance cycle route. Provision for bike storage should be given some consideration, not just car parking.
Positive section of review
The ambiance and cleanliness of the hotel and room.
Negative section of review
I thought the suite we had was quite cold in temperature even with the heating on.
Positive section of review
Everything! Especially how nice athe staff where
Negative section of review
That it doesnt have any sort of windows in the room.
Positive section of review
Location, friendliness, lovely food
Negative section of review
Shower was Luke warm, and pillows were hard
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