1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were really friendly and attentive. I had an issue during my stay and the staff I informed were so kind and helpful. The bar downstairs is a place we've been regularly and love so the discount you get when staying in the hotel was very welcome. The hotel was lovely and quiet so felt very private and the location is just fantastic.
Negative section of review
The mattress was far too soft for our liking (of course just personal preference but did impact our sleep!). All the decor looked a little tired and dated and for part of our stay the lift wasn't working. I had one incident where housekeeping entered my room when they weren't scheduled to, interrupting what I was doing and they were really quite brisk and unfriendly to me which felt like an invasion of privacy, but when I told other hotel staff they were very kind and assured me it shouldn't have happened and that conversations would be had with the relevant people.
Positive section of review
It was a last minute plan and we were very lucky that there were just the last 2 rooms left for me and my family to stay. I was so grateful to the entire team for looking after us at those wee hours in the night.
Negative section of review
That they could only offer limited rooms.
Positive section of review
Great location, walking distance to China Town, Trafalgar square. Lots of breakfast places nearby. Good size rooms. Good idea to have fans as we got quite hot through the night.
Negative section of review
Didn't realise how noisy it would be at night time with clubs nearby. The stairs into room quite steep. Could hear next door neighbour going in and out of their room all night with the code buttons for their door.
Positive section of review
Arrived late easy access with key box Delicious breakfast friendly staff and paid parking made the stay easier
Positive section of review
Beautiful hotel Excellent staff Excellent location to town
Negative section of review
Room 337 under the staircase outside is the train station where you can hear the announcements and trains all day and night. The room raging hot and could only open one window then you heard the station even more. Staircase creaks when people use it and you hear that. The bathroom smelt of sewage.
Positive section of review
Location was great, right by the boating lake and sea.
Positive section of review
Bed was uncomfortable and should have had more towels
Negative section of review
Good location
Hardstoft, United Kingdom
Positive section of review
Very clean with helpfull friendly staff
Negative section of review
stairs were very narrow and steep making it difficult for anybody with limited mobility
Positive section of review
Nice large room comfortable beds
Negative section of review
The receptionist didn't tell us that you had to use your room key to use the lift. When we got in the lift and pressed our floor it just went to any floor that someone else had requested. We were going up and down for a while until a cleaner got it the lift and told us what we needed to do. As we were going out for the evening there was another lady in the lift having the same problem until we told her. This seems to be an issue from reception not communicating the use of the lift and as there are 20 floors it was something that could be easy to rectify
Positive section of review
Everything
Negative section of review
Too expensive