1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff were friendly. Food good although slightly too much. Facilities good.
Negative section of review
Nothing
Positive section of review
Good communication. Perfect for groups heading out in Liverpool.
Negative section of review
The entrance area isn't the most inviting.
Positive section of review
I appreciated the maximum flexibility the location provided
Negative section of review
I wish I had met the staff
Positive section of review
Lovely location very good staff and value for money
Negative section of review
Pillows wasn't great
Positive section of review
There was always someone on reception
Negative section of review
The fire alarm went off twice early in the morning, it didn’t look clean there were Stains on the carpet and the table desk and chair and it was underground and had no service. I wouldn’t stay again
Positive section of review
Comfy bed great breakfast fab staff
Negative section of review
Parking on site
Positive section of review
Close to harbour and restaurant
Negative section of review
A little too noisy alleyway at times Blackout curtains needed
Positive section of review
Nice location and good value
Negative section of review
Staff all seemed stressed and demotivated. Many wore unironed shirts and unpolished shoes; poor standards. Bar staff were pouring drinks into hot glasses straight from the washer with resultant flat drinks being served. I actually asked to have my existing glass refilled on each occasion. More glassware and some proper training will alleviate this. On the evening we were there a buffet was available except know one seemed to know where to pay. Bar staff said to pay in the buffet with my daughter trying this and then being rudely told to pay at the bar then she was shepherded back to said bar with bar staff insisting she pay the lady who had just frog marched her back to the bar. We have stayed here on six occasions now but the standard of service is decreasing on every visit. Although I'm pleased to see all the cigarette butts littering the floor around the entrance have finally been swept up. Car park is still a mess though. Pay attention to details as your customers most certainly will.
Positive section of review
Most things about it ok
Negative section of review
Soda bed very uncomfortable, no dish washing sponge, broken glass in the wardrobe, paintwork needs work
Positive section of review
Cleanliness.
Negative section of review
Was told snack meals were available to order from bar, and when we got there, only food available was chocolate/snack type facility. Only 0ne USB port in the room, which didn't work!!