1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Merthyr Tydfil, United Kingdom
Positive section of review
Everything was spot on and perfect. Can not recommend this place enough. I would definitely recommend and will surely return. Mike, the gentleman at the property was extremely friendly, helpful and kind.
Negative section of review
N/A
Positive section of review
We booked a pitch view room to watch MK Dons ladies playing. From that point of view it was great but check in was very delayed due to staff shortages.
Negative section of review
Exactly the above, check in was late because they were short of staff. Not exactly something you expect of the Hilton.
Positive section of review
Historic setting, beautiful buildings. Gardens well tended. Staff very helpful and pleasant. Breakfast exceeded expectations.
Positive section of review
Thanks for the upgrade as it was most appreciated Breakfast was good and especially the delicious scrambled egg
Negative section of review
All good
Positive section of review
The breakfast was excellent, staff lovely and very helpful.
Negative section of review
Shower needed a refurb.
Positive section of review
Location was brilliant and room was small but fine x.
Negative section of review
Nothing really
Positive section of review
The apartment was clean and had everything we needed
Negative section of review
The hot water in the shower must have broken down previous to our visit. We were still able to have a bath but I miss a shower for washing my hair
Positive section of review
Lovely and clean and friendly efficient staff
Negative section of review
Nothing
Positive section of review
Near Hatton Cross
Negative section of review
Big queue for checkin Bed was more like a sprung camp bed No hot water Shower had little or no pressure No phone in room to report faults. Staff didn’t have a clue. Signs for lift ended in a dead end. Staff were unaware of this. Wouldn’t like to be caught in a fire at this hotel.
Positive section of review
Great location
Negative section of review
Aircon only operated by reception staff and ended up waking up freezing cold unable to adjust the temperature without calling reception