1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nothing. The most disgusting UNHYGIENIC place ever. We did not stay for our own health. Do not trust the photos on this listing. Do not trust the description. Do not trust the host.
Negative section of review
The STENCH of urine was unbearable, the smell caught in your mouth, your throat, your lungs. The room was so UNHYGIENIC - we had to leave immediately. This smell was coming from entire room and kitchen area. It was DISGUSTING. The idea of preparing food or even being in that stinking rotting room for any time was just out of the question, and to clarify I am not a fussy person, I usually stay in huts or youth hostels.. We opened the window and loads of flies flew in. The room was dirty with marked up walls, with stains, patches of grease, discolouration and visible leaks coming through the ceiling and thru the walls. The skirting boards were ROTTING off and there were squashed dead bugs all over the walls, also cobwebs. You did not want to touch the towels and sheets, there were BUGS on the bedding. I did not want to put my bag on the furniture. As if that isn't enough there were more problems: We were locked out on arrival and it took nearly an hour of being locked out, of phone calls and messages for the host to admit they had given the wrong codes for entry. The facilities were not as described in the listing. For example the "coffee machine" was a small white plastic cup, containing 4 ancient teabags. (How generous). There was an extra HIDDEN CHARGE of £35 which you are made to pay following your payment to booking.com. some sort of "insurance" rip off. This is also against booking.com policy. The host came across as surly when asked questions before our arrival. Now they are claiming their accommodation is fine. Caution! Do not waste your money with this host, or on any of their other properties. I will include some photos for your viewing pleasure. YOU HAVE BEEN WARNED! I WOULD GIVE NEGATIVE STARS IF POSSIBLE.
Positive section of review
Outstanding service and welcome from manager. Very kind and helpful.
Positive section of review
ch the dinner was excellentecking in and out the staff were friendly
Negative section of review
the breakfast buffet was very disappointing would have preferred a choice and freshly cooked to order, the mattress was extremely firm and uncomfortable, the coffee was bitter
Positive section of review
Excellent hotel, fantastic service, very iconic, great location
Negative section of review
Nothing
Positive section of review
Great location, beautiful views and countryside. Cosy room.
Positive section of review
Staff were very friendly and helpful, room was very clean.
Corsley, United Kingdom
Positive section of review
Perfect for families and anyone visiting Longleat.
Positive section of review
The location the karacter of the hotel
Negative section of review
???
Positive section of review
Beautiful and clean cottage
Positive section of review
Location . Very nice spa.
Negative section of review
Bedroom was close to noisy aircon unit on adjacent roof. Very little sleep.
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