1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Newcastle upon Tyne, United Kingdom
Positive section of review
We booked because of the close proximity to the airport and an extra early flight - literally a few minutes walk across from the airport The welcome from the reception team was warm and friendly, answering any questions we had and arranging a non dairy milk alternative for me. The room was spacious, comfortable with a good size bathroom and shower with shower gel, soap etc readily available. Towels and bedding were clean and all was well presented. A supply of tea, coffee and biscuits were available in the room. We had a meal in the Italian Restaurant and again, were greeted by friendly , polite staff and chose our meal from a good varied menu - including diary free alternatives . The chef and his team were very accommodating and adapted my meal to specifically suit my needs. Prices were not excessive
Negative section of review
Nothing I can think of
Positive section of review
The BNB in located near Southend Airport, so it is very convenient for those who fly out early. I came to visit a relative in the vicinity who lives a short busride away. There is also a railway station which takes you in the Centre of London in under an hour. Across the road there is THe Anne Boleyn a typical English Pub with a very large offer of dishes and drinks at affordable prices. The BNB itself : excellent breakfast and friendly owners. Don't go there with the expectation to be in the middle of a bustling centre. It is away from shopping areas etc. But they can easily be reached by train and bus.
Negative section of review
The walls are not sound proof, so one has to hope for quiet neighbours. That was the case when I was there, although I did get woken up when she came in and when she went to the (shared) bathroom (a very well equiped and tidy one) in the middle of the night. I should have brought some earplugs and I wouldn't have noticed..
Positive section of review
The level of service from Chris( the manager) could not have been better- the professional efficient way he dealt with an issue in our booked room was exceptional. All of the staff we interacted with were friendly and efficient and couldn't;t have been more helpful
Negative section of review
Nothing could have been improved( apart from the price of drinks in the bar!). We also didn't appreciate that our booked rooms were actually in the annexe, which is across the (often very) busy main road into Ambleside: not a big issue given the sunny weather, but I feel it could be an issue in rainy or inclement weather conditions, having to walk down a steep driveway, across the road, and then round to the front entrance of the hotel. nWe will ensure that we book rooms in the main building when we return.
Positive section of review
Upon arrival we were upgraded to an executive suite. The room we were given was spacious and the bed was big and comfy. We had a nice sitting area on our room and has robes, slippers, coffee machine and a fridge with water.
Negative section of review
Shower in the bathroom was quite tight to get in and out of as door was very small. There was no dressing table to do hair and make up. No biscuits were provided on the coffee tray. The hotel is a shirt walk away from the train station and on one occasion I was woken early hours of the morning with a train entering the station blowing its horn.
Positive section of review
We have stayed here many times in the past few years, and it is close to the area we wanted to visit.
Negative section of review
Our room was close to the laundry room, so each morning, we were woken by the sounds of trolleys being wheeled in and out and staff talking to each other.
Positive section of review
Lovely guest house rooms fantastic very clean
Negative section of review
Nothing to fault about this guest house
Positive section of review
Everything was super...highly recomended
Positive section of review
Friendly staff very helpful
Negative section of review
I knew there was no food available in the evening but it wasn’t made clear that there was no breakfast either until we arrived. (I visited in person about 2 weeks prior to our booking!)
Positive section of review
Good location
Negative section of review
They made me pay again even so i had paid on booking.com meaning i paid double for the room and am currently trying to get my money owed back but its a slow process
Positive section of review
Everything
Negative section of review
Nothing
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