1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, tucked out of the way from main streets and close to Broadstairs (20mins), Margate (12 mins), Whitstable (20mins) and Herne Bay (12mins)
Negative section of review
Noisy toilet flush
Positive section of review
Continental style breakfast was more than enough for us. Room was clean and spacious with sea view (as requested). Comfortable king size bed.
Negative section of review
Outside entrance to hotel creates a poor impression as grass hanging out of guttering on the canopy and pvc roof panels need cleaning. The rooms are clean and more than acceptable but the stairways have old threadbare carpet and the walls haven't been decorated. No wi fi in the rooms was disappointing (wi fi available in the downstairs lounge). The lift was out of order, an obvious problem for guests with mobility issues.
Chester-le-Street, United Kingdom
Positive section of review
Intriguing place to stay, and staff were all fantastic. Could not be more professional
Negative section of review
Food was so disappointing! An interesting menu, but plates cold and food only tepid WHY would you cook a duck breast in a water bath?! Absolutely disgusting taste and texture Sent it back and hotel apologised, but what could have been an interesting meal ruined by stupid but fundamental things
Donington on Bain, United Kingdom
Positive section of review
It was a beautiful house and surrounding, great to relax and make memories
Negative section of review
The peace
Positive section of review
I've stayed at Northern Star before and it was OK then...
Negative section of review
The staff were extremely unprofessional. I arrived after 3pm ( the stated check in time), rang the door bell and waited over 5 mins for anyone to open the door. The guy who did open it was wearing socks and underpants only. He was on his phone and didn't say anything to me (eg welcome / are you checking in?). Eventually another guy came down the stairs with my room key. I went out in the early evening and when I went back to the hotel my key didn't work in the lock. I rang the door bell again and the same thing happened! The semi naked guy simply shrugged when I said that my key hadn't worked. I decided to leave that evening as I didn't want to risk getting stuck outside all night if I went out again. Looking at other reviews it seems that other people have had this problem! I definitely won't return again.
Positive section of review
Modern. Nice location in London (Kensington). Good TV
Negative section of review
There was a smell of paint/damp in my room. They gave me air freshener but still didn’t help much. There were also workers outside my room renovating/drilling making loud noises. The stay should have been much cheaper because of this inconvenience.
Positive section of review
The lovely receptionist who found us another room
Negative section of review
Everything
Positive section of review
Absolutely not satisfied
Negative section of review
Charged us for ice
Positive section of review
Very clean
Negative section of review
Bed very small
Positive section of review
Pool.
Negative section of review
Had to share a caravan with a few ants.