1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We enjoyed everything about this hotel, from the warm welcome to our pre-dinner drinks by an open fire in the lounge. Dinner was superb, as was the included breakfast. Our room was spacious and comfortable.
Positive section of review
I like the guy who received us. It was on time and helped us with the bags. The apartment is as nice as the picture. The location is great, and the kitchen has all the tools.
Negative section of review
Very old furniture, one of the bathrooms, has a bad smell.
Positive section of review
Location is excellent as you’ll near everything. Some staff were friendly especially the door staff who always greeted us. Room was ok but very minimal
Negative section of review
We paid for a late checkout and were abruptly woken by a staff member who very rudely told me we were late checking out( we were checking out at 12 and woke at 10.30). Although I informed her of this she very rudely told me to take it up with reception. When I went down I informed the gentleman what had happened who then told me you have to pay for a late check out even though I had explained this. He checked it up and seen we had .. made apologies for it and gave us an extra 1hr . On return to the room I again bumped in to this lady on the same landing and informed her I had been down and they had confirmed we had paid and it was on the system and she abruptly said ok ( no apology for the mistake on her end) When leaving I enquired to the persons name whom had been rude and was informed that there is so many staff there they couldn’t possibly know who it was even though a description was given. I’ve recommended this hotel to anyone that is staying in the centre snd This was my third time staying here but unfortunately I can say third time wasn’t the charm after this incident.
Positive section of review
Very small and basic room however all we needed for a 1 night stay before boarding our cruise ship. It is a fair walk to the Cruise Terminal
Negative section of review
No ventilation in the room, breakfast was extremely basic
Positive section of review
Very close to Sandringham House and within walking distance of local pub.
Positive section of review
Nice Spa and Great location. Grand old hotel with an atmosphere.
Negative section of review
The room i was first allocated was awful. High windows with no view, when id ssked for a view, tv didnt funtion, windows sealed shut and air con didnt work. Was promised a fan which never arrived. It was only when i asked gor a refund, i was.offered a different room. I was told that none of the rooms had windows that opened, but they clearly do in most, Room was ok but no bathtub and still no view....however everything worked ok.
Positive section of review
Location is great and the family size room was decent.
Negative section of review
Had to boil water by bedside
Weston-super-Mare, United Kingdom
Positive section of review
Location was lovely and the staff were friendly.
Negative section of review
Room was small and in need of redecoration, walls and doors badly marked.
Positive section of review
Comfy bed and ensuite bathroom
Negative section of review
Lots of walking to get to room ..
Positive section of review
Great price
Negative section of review
Beds needs to be replaced
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