1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The location was beautiful but first impressions give me serious concerns as the car park and communal are at the enterance give totally a bad first impression. The entrance door needs a serious lock of paint. However, the internal facilities and bedrooms were basic but very clean. The staff member could not have been more helpful and friendly and the kitchen facilities was a nice surprise.
Negative section of review
Outside enterance are was unkempt.
Positive section of review
Directly opposite Runcorn station Was given a chalet USA style something you might see at a motel but to be fair the room was quite spacious and clean with private shower and toilet.This is a bar and restaurant at the hotel but didn't try that
Negative section of review
Nothing really except the TV reception was poor on some channels and there were only two pillows for two single beds.This won't suit families
Positive section of review
Room was comfortable and clean. Plenty of space and tea and coffee making facilities in room. Restaurant downstairs
Positive section of review
No breakfast - functional hotel for a traveler. Fantastic location in Terminal 3, Heathrow Airport
Negative section of review
Some of the staff could have been friendlier
Positive section of review
The breakfast was very good. There were plenty of options and the cooked breakfast was brilliant.
Negative section of review
For the price the room was average. I would have expected more facilities.For example the room slept 3 people, however there was only 2 coffees/tea so if you all wanted one or more there was not enough. I also found the staff on the front desk slight rude and not very welcoming or helpful.
Positive section of review
Great location, easy access. Furniture and kitchenware in good shape.
Negative section of review
Hot and sticky 30% polyester bedsheets are an unfortunate choice. Very compromised sleep because of this. Bed softer than average. Lights can't be dimmed. The reading lamps are full-on, unshaded lightbulbs.
Positive section of review
The staff were professional and extremely accommodating and helpful.
Negative section of review
No lift , shared toilet and shower( although extremely clean, had to wait for turn when in use). The fact some other guest must have been smoking when it was not allowed, which affected me in my room as it filtered through my door.
Positive section of review
Not maintain
Negative section of review
No
Positive section of review
Location
Positive section of review
Nothing
Negative section of review
Mattress