1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Our room was beautifully decorated. The outside area was well-maintained with plenty of seating. The breakfast room was comfortable and cosy.
Negative section of review
The parking was tight at the back, but Neil and Tyrone communicated really clearly re where we could park.
Positive section of review
Comfortable beds and good quality bed linen. Soundproof rooms. Good location for an early morning flight.
Negative section of review
The 12.5% service charge added to already expensive food and drink. The service was poor in the Italian restaurant and yet the service charge is not optional. There was also confusion at check in. I booked two rooms, one for me and another for a friend. When they arrived an hour or so later than me, they had no record of the reservation them despite having a confirmed booking via Booking.com.
Positive section of review
The room was lovely clean and comfortable. The breakfast was excellent and Janice was very welcoming.
Newcastle upon Tyne, United Kingdom
Positive section of review
Dirty place, dirty street. When I woke up, It was raining INSIDE the room.
Positive section of review
Location suited me, close to tube. Coffee machine and coffee provided.
Negative section of review
Safety catch on bedroom door wouldn't lock. No space to sit apart from the bed. TV signal was terrible, couldn't watch anything for more than 5 mins . Staff not particularly friendly.
Positive section of review
Good variety for breakfast. Staff very nice. Location good.
Southend-on-Sea, United Kingdom
Positive section of review
The room and location also hotel is excellent
Positive section of review
Spacious, comfortable bed
Negative section of review
Stairs to the rooms No bottled water in the room Overly warm
Positive section of review
Just about every thing.
Negative section of review
No heating which would have been nice.
Positive section of review
Nothing.
Negative section of review
Nothing was fine here. The message from the host on how to enter was 1 hour after check-in although I already texted a few days prior stay. Far too late! We had booked for 2 persons, but there was only one set of towels. The room and the bathrooms were not clean. Still old water in the kettle. Mold, dust and dirt in the lower bathroom, dirt in the upper one. The sink collected the water, it did not drain out. The room smelled damp.