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When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
I’m not sure there even was ‘a breakfast’ ?? …the staff member we met at ‘book-in’ certainly didn’t advise or give any details. The room was pretty clean, very comfortable, and very reasonably priced, given the circumstances of a ‘late booking’ …bathroom was clean and shower was decent. I had to pay a £50 cash deposit when booking-in. the staff member advised me to post the room keys, into an ‘outside deposit box’ when leaving in the morning …wich was fine, but I completely forgot to retrieve my deposit, due to this. A member of staff then telephoned me to say I had not taken my deposit back, and was very helpful by ‘bank-transferring’ me the money back, the following day. Overall the staff where friendly snd helpful, room was clean and comfortable, better than expected, and very reasonably priced. …would recommend and use again! 👍😊
Positive section of review
Depends on what you want. For us it was perfect. If you’re young and want somewhere nice, central to stay for a few days it’s great. Rooms are comfy enough and the living room with balcony is nice and spacious enough to hang out or entertain a few guest if needed. The key situation is a bit of a pain, as is the lack of a few household items but all in all it’s fine.
Negative section of review
Basic essentials like shower gel/soap, toilet roll etc should really be provided, or mentioned otherwise. Also one bedrooms blind needs changing.
Positive section of review
The accommodation is located in a residential area with a main road at a distance, so it was quiet and there were no security issues. Additionally, being on the first floor made it convenient for moving luggage and getting around. Furthermore, I can say the facilities were top-notch.
Negative section of review
We stayed for 5 nights with 4 people, and we were provided with 4 towels plus an extra one, totaling 5 towels. We requested additional towels, but the host refused, stating they adhere to Airbnb rules. If you consider guests staying multiple days like us, you should address the towel issue themselves. By the way, there is a dryer-equipped washing machine available.
Positive section of review
Great location, plenty of restaurants within a short stroll. Hop on bus just around the corner. Close to Paddington Station
Negative section of review
Room needs double glazing. The room size would be ok if there was no table in the room. There was no breakfast provided and no reason given just a sign saying sorry breakfast is unavailable.
Positive section of review
Perfect location, nice modern and clean room. Customer service were brilliant. Would definitely stay again 😊
Positive section of review
Right next to airport. Clean. Helpful, if inadequately prepared, staff.
Negative section of review
Lack of coordination among staff members,i.e., our dinner reservation didn’t make it from front desk to restaurant, shuttle service to airport was good in the end but did not function as expected regarding follow up for pickup, staff neglected to ask the right questions to keep things flowing smoothly. That being said, those who appeared to be staff management were very helpful. Many others appeared to be trainees and failed to ask the correct questions. BUT two of the staff members were wonderful!!!
Positive section of review
Room was reasonable, bit of redecoratng would be handy.
Negative section of review
The place was very difficult to find. The SatNav Postcode sent me to the back of some flats. Entering the address was just as bad, sent me totally the wrong way, There was Little to No signs to locate the place, Finally found it by going up and down the road slowly. The bloke on the reception desk was very unpleasent with scabs all over him. Horrid.
Positive section of review
Cleanliness and friendly helpful host.
Positive section of review
Very clean and cozy place