1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
How helpful Abugail was at reception with organising a pack up breakfast as i mentioned i would be leaving early and miss breakfast.The welcome cookie! The bed was really comfy and having a vending machine for things you may have forgotten is definitely a plus as I needed it get a usb cable.
Negative section of review
No fridge in room.
Positive section of review
It was a lovely apartment in a great location, easy walk to the City and the Quay, no complaints at all, thoroughly recommend
Newcastle upon Tyne, United Kingdom
Positive section of review
Room was acceptable and location was ok. Better precarrival advice as to car park access needed
Negative section of review
Breakfast. Service for tea slow clearing table of dishes poor. Staff milled around. Fruit not re filled No choice of forms of egg and on buffet no veggie sausages or bacon etc.
Positive section of review
A beautiful place with sunning well kept gardens
Positive section of review
I loved the room layout and the bathroom.
Negative section of review
Parking arrangements - had to be pre-booked but this was not clear and directions to alternate parking were not great. I needed to get a 'grab and go' breakfast but the staff said I couldn't take a hot drink or food with me for health and safety reasons but each staff member had a different view on this, I was in a rush, this was not helpful. I needed to contact the hotel following by staying as I had left something in my room, they were difficult to get hold of and communicate with.
Positive section of review
Clean and close to King’s Cross
Negative section of review
No coffee or tea making facilities in the room
Chester-le-Street, United Kingdom
Positive section of review
Unique full of character
Negative section of review
Coffee machine didn’t work
Positive section of review
Staff were excellent
Negative section of review
The room was a little noisy. Room no.6 directly underneath my room had their tv on all night ...very loudly which disturbed me a lot. There was a 2 inch gap at the bottom of the door to my room no.6, which made the room a little noisy and not ideal being a "fire door" See the photo
Positive section of review
Most things
Negative section of review
Mattress
Positive section of review
everything
Negative section of review
nothing