1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location. Just a short walk from King's Cross & Russell Square tube stations. Very quiet, traffic free spot. Staff, in the main, were friendly & helpful, especially when I needed my case broken into as the lock had jammed.
Negative section of review
No lift access. Have mobility issues & was seriously dismayed at having to climb 3 floors up a narrow staircase to our room. Was able to change to a ground floor room next day. I had already requested room with a walk in shower so was surprised that we were allocated the 3rd floor room initially. Part of a hotel experience for me is enjoying social spaces ie bar or lounge. This was different as there were no social spaces in the building we were in. I was aware of this and it wasn't a problem as my friend & I were out all day but I did miss that aspect of a hotel stay. After a long day out the last thing we wanted was to have to walk to another building for a drink. We did take advantage of the Honesty Bar which is certainly a novel idea.
Positive section of review
Conveniently located away from the main services, free parking, quiet at night. Very comfy bed and exceptionally clean. Very good value for money.
Negative section of review
Room a bit dated but price reflects that.
Positive section of review
Perfect 15 min walk from Olympic Grand, near Hammersmith tube station, gives you access to both Heathrow Airport and rest of London.
Negative section of review
Could do with a window or two.
Positive section of review
Great food, beautiful beer garden, friendly and helpful staff. It's fab!
Positive section of review
Beautiful room bed so comfortable pool steam room sauna was gorgeous
Negative section of review
Nothing
Positive section of review
Everything and the lady on reception was fantastic
Negative section of review
No complaints
Positive section of review
Nice and clean. The shower was awesome 👌
Negative section of review
Pillows aren't great unless you like them fairly hard. Coffee cups didn't fit the coffee machine. Most annoying was having the maintenance chap turn up to mend the blinds when I was in the bathroom. I should at least have been informed, but permission should have been sought first. Quite embarrassing 😳 🫣 The Goodsheds isn't open all week, so that was a disappointment when I arrived, as it was part of the appeal.
Positive section of review
Situation, was great. Room excellent.
Negative section of review
No instructions on how to operate the coffee maker in the room, so ended up having tea. Breakfast could have been better. Not enough plates at the buffet table. Yogurt bowl empty. Pastries nearly all gone, also not many staff working so difficult to catch someones eye.
Positive section of review
The room was good.
Negative section of review
There wasn’t any tawal at all. Toilet paper wasn’t enough.
Positive section of review
Excellent
Negative section of review
Cleanliness