1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Hosts are exceptional. Breakfast was great with different choices. Location Is ideal for shops and promenade. All in all a great stay. Recommend it to all.
Positive section of review
Very warm welcomed. Well situated for greats walks. Very clean and quiet place. Nice hosts. Everything was perfect.
Positive section of review
Excellent service and breakfast service was superb. Free parking and quite at night
Negative section of review
For the price of the three nights all was ok
Positive section of review
Comfortable clean room, excellent breakfast, Good parking, nice walk to sea front.
Positive section of review
Lovely Staff. Nice bar area. Nice outside area. Good food.
Negative section of review
A little tricky to find.
Positive section of review
Breakfast excellent Staff friendly and helpful
Negative section of review
A brighter bedside lamp would be better.
Positive section of review
Staff was very friendly and helpful
Kinloch Rannoch, United Kingdom
Positive section of review
Great location, friendly staff.
Negative section of review
Check in at 5pm is tool late. My particular accomodation Otter 3, was very very dated and was in dire need of a complete refurbishment, very strong musty smell. Most of the parking spaces are fine, but the one i was allocated was very difficult to park in, i can still smell the burning clutch,lol. Shame they dont spend some money on the place, as it could be wonderful, but i did enjoy my stay despite the above.
Positive section of review
It was 5 mins from the airport
Negative section of review
The place is unkept. the floor were dirty. The room was in a mess.. and the outside surroundings were not clean at all. The sheets were also not clean. The table was in mess because it looks like someone used the room and there food remains on the table and the staff didnt clean it. The bathroom was also untidy with pieces of tissue paper all over the window of the toilet. The location was also not too good becuase its quite a distance from the nearest train station (Ashford). Another disturbing expericnce is i noticed some shady exchange between 2 men at the patio. I'm guessing exchange of drugs because the operation looked shady. There's also a reason why this Swan Inn is non refundable, so you'll pay online and you'll be forced to stay without any refund. Definitely not dreaming of coming close to this place again. Overall, it was a bad experience
Positive section of review
No fuss booking or checking in
Negative section of review
Holiday inn would not put Their staying points on to my loyalty card as I booked via Booking.com