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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great location, there is a tube station right beside it (however this tube line was out of service for our whole trip, not their fault obviously but we wouldn’t have booked if we had known ahead of time. It was the reason we booked this apartment)
Negative section of review
This apartment was lovely overall and the staff seemed to be very nice but a few different things greatly effected our experience in staying here; - The stairs up to the apartment were a LOT worse than expected. We read that the apt was on the 3rd floor so we were prepared for 3 flights of stairs, however in reality there were 5 flights and they were very steep which made getting up and down them with bags and suitcases extremely tiresome and awkward. - there was a leak in the kitchen coming from the fridge when we arrived, we notified our contact as soon as we got there and someone did come to check it out and told us they would send someone to fix it (the fridge wasn’t working as well) Things like this happen of course, but because of it we had to use some towels to dry the floor and we were told we would be given more the next day to make up for, we never received these. No one did come to fix the fridge and it wasn’t working for the course of our stay. - Very niche thing, but our group was 5 girls staying for the bank holiday weekend and there was only 1 mirror in the whole apartment, which was in the tiny bathroom. They definitely need at least one full length mirror per room. - There were 3 rolls of toilet paper left in the apartment for our stay, (5people for 3days) and when we asked about getting more all that was said was it would be taken under advisement for future guests. We bought some ourselves obviously. - Lastly, on Sunday night when we returned to the apartment and some of us wanted to shower before going to bed we discovered there was absolutely no water (shower, taps, toilet). It was back by the morning but very annoying at the time Overall, we enjoyed our trip but for the price of the apartment expected a bit better .
Positive section of review
Great location near Utilita Arena, Library, Symphony Hall. Pleasant room, comfortable bed, excellent buffet breakfast with plenty of choice, constantly replenished. Several paying car parks nearby - worth an internet search to find the best deal
Negative section of review
Everything was fine. No complaints. Would definitely stay there again on a future visit.
Positive section of review
The check in procedure, how close it was to the big stations, and I was surprised how comfy they made the room, even though there's not much space to work with. I had everything I needed!
Negative section of review
Sometimes its a bit hard to get some fresh air in, especially in the middle of the night because of the noise and the way the window opens.
Positive section of review
Very picturesque & loved the history of the building. The staff were very friendly, the steak sandwich was amazing
Negative section of review
N/A
Stoke on Trent, United Kingdom
Positive section of review
Breakfast was very nice and a lovely location
Negative section of review
The price. For a price of £136.00 I would expect a better and larger room. It was nice but too expensive
Positive section of review
Excellent service and very clean rooms.
Negative section of review
Very expensive in the restaurants
Positive section of review
Clean and great view from the balcony
Negative section of review
The pullout sofa bed was not very comfortable
Positive section of review
Location and style great
Negative section of review
Temperature control of the room didn’t work and many tv channels completely missing Breakfast decidedly mediocre
Positive section of review
Absolutely spotless
Negative section of review
Nothing to dislike
Positive section of review
Spotlessly clean
Negative section of review
Bed was uncomfortable and creaked every time I moved, so kept waking me up