1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Unfortunately, my overall experience at this property was disappointing and I couldn’t even stay, I found it very difficult to identify any positive aspects during my stay. I hope that the management will address the issues I encountered to improve the experience for future guests.
Negative section of review
My experience with this property was extremely disappointing, and I felt it was too unsafe to stay. Upon arrival, I discovered several serious issues. There was no fire alarm in the kitchen, my daughter tripped over broken tiles, there were men smoking marijuana right outside the building with the main door left open, which compromised security and allowed anyone to enter freely. The hygiene standards were also unacceptable, with a waste pipe running through the main lobby, which is both unsanitary and unpleasant. Furthermore, the individual who provided us with the key took a photo of me and my daughter without my consent while I wasn't looking. This photo was then sent to me, which was very unsettling and to be frank very weird. Given these conditions, I felt it was too unsafe to stay at the property and immediately left. Unfortunately, my request for a full refund was denied, but I of course would have rather lost out on my money than stay there with my daughter. I hope that management will address these issues to ensure the safety and comfort of future guests.
Positive section of review
We have been coming here for years for birthdays and celebrations. Nice place to chill out
Negative section of review
Nobody told us the swimming pool wouldn’t be open for our stay. That was the main reason for coming for birthday celebrations and to use the pool.
Positive section of review
it was alright , smart TV , AC as well very good . The bed was okay .
Negative section of review
i saw a spider there
Positive section of review
Friendly staff, good location, nice illustrations and colour scheme.
Negative section of review
Cobbled floor at the entrance makes it challenging to drag luggage on. Bedroom has no door, so you can hear all the activities in the bathroom and living room. Bathtub may also be inconvenient for a quick shower.
Brighton & Hove, United Kingdom
Positive section of review
Perfect for great escape music festival.
Negative section of review
All good
Positive section of review
Location was excellent
Negative section of review
The hotel room we're poorly lite.No overhead lighting .There is no lighting except by bedside.The rooms windows do not open due to being high up on 24 to 25 floor.Very poor ventilation. The air conditioning is out dated and in our room didn't work we had to ask to be moved it was so hot we couldn't breathe. The service was quite poor as it took some time after reporting fault to be considered for moving rooms.Reception isn't very welcoming On check out, there was no one to talk too.
Old Warden, United Kingdom
Positive section of review
very quiet location
Negative section of review
disappointed there was no garden view.
Positive section of review
Central location
Negative section of review
Very warm but a fan was provided
Stoke on Trent, United Kingdom
Positive section of review
Nothing at all
Negative section of review
Everything No tv in bedroom 1 towel between you both Tv in main room didn’t work Staff didn’t care
Positive section of review
Location.
Negative section of review
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