1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a fantastic stay. The room was very comfortable and clean with everything you need, including hair dryer and tea coffee toiletries, etc. The team was super helpful and made us an unexpected dinner booking and were really friendly and pleasant. The food was delicious and breakfast was plentiful. Grassington is a beautiful village with easy access to stunning walks and other good local pubs and a very efficient bus service. The Black Horse is central and near good local shops - including a good book shop. Highly recommend.
Positive section of review
We had room service for breakfast. Faultless. Food was great and service amazing. 7-course tasting menu was outstanding and we had a babysitter for the dog who was wonderful allowing us to fully enjoy our celebration meal
Positive section of review
Warm, clean, sound proof, comfortable room. Pleasant surroundings - overlooking loch. Tasty breakfast.
Negative section of review
TV in room.
Positive section of review
Fabulous location, easy walk to Cardiff centre. Excellent communication from host. Easy parking.
Negative section of review
For a large kitchen with good range of appliances the accessories were restrictive. Have fed back specifics to owner.
Positive section of review
Perfect location when travelling by train. Cheerful staff, good breakfast.
Negative section of review
No evening meals. There's a list of nearby restaurants and take-aways and the hotel is happy for you to have them delivered. No Lifts.
Positive section of review
Ideal on the way to and from the North. Very nice welcome.
Positive section of review
Customer service Clean Quiet
Negative section of review
Nothing that I did not like
Positive section of review
Location, clean and tidy
Negative section of review
Slightly on the small side
Positive section of review
Good property
Positive section of review
Very clean
Negative section of review
Double bed was so uncomfortable, the springs could be felt underneath. TV didn’t work, sofas were very small & uncomfortable. There was no bedside tables in either bedroom. I had no sleep & was in pain the next day. For the key for the apartment was a 30 minute around trip by foot with suitcases. I asked to move after one night as we could not stay there another night. The man I dealt with was very nice & helpful.