1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Nice hotel, good size room but our room the bathroom was small. Good selection of tea and coffee in room and a fridge which had some soft drinks which were free. Leisure facilities really good. Good breakfast Bus route right by hotel
Negative section of review
Room windows didn't open, staff couldn't open. Bathroom is small, room could have been made smaller to accommodate a bigger bathroom Hotel walls are a bit thin, could here neighbours talking.
Positive section of review
Loved the property Fantastic Location. Parked car on arrival and not needed till leaving. Comfortable furnishings. Beds very sleepworthy. Facilities made for a great relaxing holiday atmosphere, with homely comforts.
Negative section of review
NOTHING. NIL.
Brighton & Hove, United Kingdom
Positive section of review
Good service, good staff, good parking and price for parking , good view, good location, good lunch. I was happy to spend my time in the Holiday Inn
Positive section of review
The location is excellent - a quiet road in a very smart part of Clarendon. Plenty of on-street parking, which is free.
Negative section of review
Communication was really poor - I enquired about an early arrival when I booked. This query went unanswered. I then called twice the week leading up to the booking to ask about check-in procedure and was told I would receive the details before the booking via Booking.com. This never happened either. I had to call several times on the day of arrival, sometimes the phone just went to voicemail. Eventually I got the code to the postbox, which contained the fob to get into the building. But no keycode to get into the actual apartment - which we only discovered when we got into the buidling. So I was standing on the doorstep and 9pm waiting to get in. The people I spoke to were friendly and helpful - but this could really have all been dealt with well before the day of arrival. The apartment is advertised with wifi. There is wifi, because the TV uses it, but no password so no we couldn't use it. The apartment has a swanky japanese toilet, which is all very exciting, but has no instructions and is confusing to use. Indeed, when we stayed, it went into some test mode and wouldn't flush. Not very pleasant. Thankfully we were only staying for one night. There is a fancy coffee machine, but there was no sign of any instructions or the portafilter, so impossible to use. Although the apartment appears clean, upon moderately closer inspection, it's a bit grubby. And the laminated floor in the hallway is coming loose from the subfloor.
Positive section of review
very friendly staff, good hand made cocktails, great room with the split level
Negative section of review
I requested a quiet room and the room we got was above the kitchen and back entrance to the pub, every time the cook went to his pantry in the other building, which is a lot, the door slams going in and out which reverberates thorough the whole place also when anyone goes in or out of the pub that door slams and does the same. I'd suggest some gas cilinders on the doors to stop them slamming. the room was great but unbelievably noisy.
Positive section of review
Beautiful room, very clean! Service was fantastic, no complaints whatsoever
Negative section of review
No hot water for shower in the morning, but I am assuming it was due to low pressure at peak times (just before check out).
Positive section of review
The Staff were very efficient ,friendly and nothing was too much trouble.
Positive section of review
Location Italian receptionist very good
Negative section of review
Breakfast not incl
Positive section of review
Lovely and cosy
Negative section of review
All good
Positive section of review
Excellent
Negative section of review
All good