1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was excellent. The cafe not opening until 9am though meant it was quite late to have a breakfast, particularly if you are an early riser. Apart from the Petrol Station which has a Spar supermarket and opened at 8am no where else opened before 9am. Would recommend the Lock Inn for food in the evening. Good location and excellent food.
Negative section of review
Room was very clean and comfortable. The light in the room though to illumuniate the door in the room during darkness, I assume the emergency light, was far too bright. Very difficult to sleep due to the luminous green shining in the dark. Ended up buying an eye mask from a local shop!
Positive section of review
Great reception on arrival, and the hotel and room are very clean and 'neat'. The only meal I had was breakfast, which was served quickly and was excellent.
Negative section of review
Parking! For the number of rooms the available parking is nowhere near adequate. I had to park in the 'pay & display' down the hill. It's not far, but it's fortunate I don't have any mobility issues as if so it could cause a problem as the hill, while short, is relatively steep.
Positive section of review
The beds were spilt over two adjoining rooms so I could put the baby to bed and our toddler could stay up later without having to be quiet for his brother
Positive section of review
It’s in a nice quiet area Clean and comfortable Booking and communication was good
Positive section of review
friendly staff, enjoyable food, nice lounge, great location
Negative section of review
IT problems in the bar on 6th May ! ... wider choice of food
Positive section of review
Location was great. Front of house Danny was very helpful!
Negative section of review
Far toooooooooo hot! Wow! It was like a sauna. I would hate to stay here in the height of the summer. The rooms have very dark interior, which is great for a cosy feel. However, getting ready on the morning was not ideal for doing hair and make up as the lighting was shocking, there was no table and chair and no mirror near a socket.
Positive section of review
E erything about the lodge was great.
Negative section of review
The local bus service was a bit lacking, making it difficult to not use the car.
Positive section of review
The photos - they are deceiving.
Negative section of review
The photos.. The reality was not like the photos, It’s basically a house of multiple occupency. The bathroom has all used men’s wash stuff set out as if you were just staying the night so they stayed somewhere else. Dirty cups in the kitchen, no kettle. All windows in the building left open but still stinks of damp…. And weed. Another occupant from down stairs (apparently) Was at the back door. Door wide open and they smoking weed outside the door. As a family 2 young ladies and with a 60 year old mother. We did not feel safe there. Yes the price was cheap but it’s really not worth the stress. Customer service terrible. We stayed at the property not even 10mins and left as it wasn’t safe and secure there were youths in groups outside the building under the windows. I explained the situation and asked for a refund as we then paid to stay at the Britannia international hotel, (which was Definetly worth the money). “Flat” the shard owners need to think really hard about what they want with their “flat” and how they advertise. Genuinely biggest dissapointment. Just not a nice place; atmosphere or customer service.
Positive section of review
Rooms are a nice size
Negative section of review
Lovely room but the mattress springs were soooooo creaky that I daren’t turn over
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