1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
very nice hotel, beautiful lobby and very nicely decorated. the rooms are spacious however in need of a renovation. Bed were very small (140cm) even though the room description shows extra large double bed. the decor of the rooms does not match the decor of the hotel.. its like they got confused with what decade they were going for.
Negative section of review
the staff was not very noticable. when we first arrived we were barely greeted. there is nobody to help you with your luggage. this is not a 5 star hotel.. 4 at best. in general the reception was often empty and thruout the hotel staff wasnt noticable. Attemtion to detail in the rooms was lacking.. towels and robes missing. TV is in an awkward space. Closets and Kitchen fronts were broken or did not shut properly. check out was a lot nicer.
Positive section of review
Lovely and clean, dog made welcome, breakfast was excellent, spoilt for choice and even a sausage for dog, very friendly staff, hotel in good location across road from the sea. Parking available at front of hotel using a pass
Negative section of review
It would have been nice to have room with sea view but perhaps not available with having a dog, it wasn’t offered when I booked
Positive section of review
Absolutely horrible stay rooms are fine halls and corridors look like an episode of Law and Order what a state and they stank, to be very honest the apartment as soon as u got in was not too bad.
Negative section of review
Headboard rocking, bed not comfortable, very rude unprofessional staff take a random £150 deposit thats fine and well people have assets to safeguard i understand however if u say ur going to release the refund automatically within 2 weeks and im waiting around a month for my deposit aswell as staff saying theyve sent an email in regards and that its a bank problem… ive waited a month for a refund and another 3 days for an email and the employees have blocked me after i messaged and rang them before i even told them what my issue was NO professionalism atall they look like they just got in from latvia and set up their scam organisations last week with the intention of taking money away from people purposely ik the accusations are serious but if u had been dealt with the way i have u would also believe theres something very strange about the business and going to the reception to check in will tell u everything u need to know
Positive section of review
It was clean and the bedrooms and en suites were good quality. The kitchen lacked a cafetière, but everything else we needed was provided.
Negative section of review
The location was rubbish with noisy students passing by until 3:30am on the first night and 4:30am on the second night. The flat was not well sound proofed. I requested bed linen for the sofa but had only an uncovered duvet and two pillows, and no sheets which was disappointing.
Positive section of review
Staff friendly, room clean and comfy. The location was great and I had a good night's sleep as it was so quiet.
Negative section of review
Nothing to note.
Positive section of review
Lovely old building with excellent food menu and friendly staff. Very comfortable bed and room
Negative section of review
Nothing
Positive section of review
Nice location, sea view, cheerful owner . Good breakfast, parking can be an issue.
Negative section of review
Mattress and pillows not the best. Did not have a good sleep after driving all day. Tiny bathroom and miniscule shower cubicle. Not comfortable
Positive section of review
I have stayed here a couple of times before and it has a good atmosphere.
Negative section of review
Just one one occasion when nightime quiet hours did not seem to be enforced on a couple of very noisy guests.
Positive section of review
It was clean and tidy. Staff were helpful and friendly.
Newcastle upon Tyne, United Kingdom
Positive section of review
Clean and near terminal
Negative section of review
As above
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