1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Do not stay in this facility under any circumstances! Please don't repeat my mistake as I feel ripped off from an ad for a "luxury" accommodation that was the worst place I have ever stayed at.
Negative section of review
The biggest scam about it is that the house doesn't have 3 bedrooms, but 2. The third place to sleep is in the kitchen on a sofa, which is not a bed, but the host instructs you to inflate a plastic air bag yourself and use the bedding to make a bed in the kitchen. There is only 1 shower for the whole house, the bathtub from the picture is unusable for quick cleaning because it does not have a shower. As soon as you turn on the water, a loud pump or similar device is turned on, which hums throughout the house. In addition to the lack of utensils (the kitchen cupboards are full of repair tools) there is not a single dish in the house for preparing meals. On the picture there is only pan in the whole house, burnt of course. Wi-fi doesn't work. The walls are full of moisture and with a bunch of scented sticks placed around the house, the air is terribly smelly. The garden is full of animal droppings and it is impossible to use the garden. There are no wardrobes in the rooms (everything is locked), and in the kitchen, where sleeping on an air cushion is assumed, there is not a single surface for storing clothes. The host requires you to pay him an extremely high deposit as a condition to leave the keys to you, after you have paid the full price of the accommodation. The neighbourhood where the house is located is dark and suspicious, the house is at the end of a dark street next to the railway. After a bad experience staying in the house, I looked in detail at the reviews that gave it a high rating - they were all left from the UK without argument with a rating of 10, which is very suspicious. Please don't repeat my mistake as I feel ripped off from an ad for a "luxury" accommodation that was the worst I have ever stayed at.
Positive section of review
Excellent location within short walking distance of York city centre. Great size property with plenty of space and potential.
Negative section of review
Really poor furnishings. Couldn’t get comfy anywhere to relax. The sofa was worn out with collapsed cushions. Poor quality mattresses and thin bedding. No mattress protector which doesn’t seem hygienic and just a thin sheet on beds so the buttons on my mattress dug in. The property was a little grubby in places, my bare feet got dirty walking on the floor downstairs and bannister was sticky. Stank of bleach when arrived which was overwhelming and had to air the property. Oh and the stairs to the top floor are lethal. Both my son and I slipped on the carpet and I badly sprained my ankle.
Positive section of review
Nice clean room, with everything you need before a flight, enjoyed use of swimming pool and spa.
Negative section of review
Price at restaurant a little expensive.
Positive section of review
The room was equipped ok - comfortable bed, reasonable size.....similarly for the shower room
Negative section of review
We arrived to find a notice on the reception door telling all that day's guests their rooms....which had the keys in the doors..... We got to our room to find it already occupied by some of a group of Bikers... perfectly nice people but it had been "used". I note an earlier "complaint" on this site about exactly the same occurrence so it seems "normal" procedure? As the room unoccupied by the bikers was a double and we wanted a twin and there was no receptionist who might or might not appear we felt we had to take the already occupied twin room - the towels didn't seem used and the bed hadn't been opened ...though some of the breakfast "goodies" had been used and there was by now rubbish in the bins.... NOT a pristine room!! When the reception DID arrive they made absolutely NO attempt to see how we were or give the room a quick clean. The rooms are very close to the outside courtyard and get noise from anyone passing by or talking outside. The only way of stopping people looking in (even inadvertently) is to pull the curtains. The so-called "free" breakfast of packet croissants, a pot of cereal etc is very poor and should be discounted in your value consideration when deciding whether to stay or not
Positive section of review
Newly decorated . Brilliant location . We love this hotel and return time after time .
Negative section of review
N/A
Positive section of review
The flat was in a good position overlooking the small harbour with shops etc close by.
Negative section of review
Parking was slightly awkward with the flat being on a corner but we managed and the helpful staff advised us where to park.
Positive section of review
Set well situated, quiet street. Room spotlessly clean, bed very comfortable.
Positive section of review
Very central and comfortable
Negative section of review
Nothing
Positive section of review
Roomy plus location
Negative section of review
We where at very top if we stay again we would request a lower level
Positive section of review
Nothing
Negative section of review
All guests having to show photo I.d. on arrival. Of the three single beds 2 okay, 1 wouldn't even ask my dog to sleep on it, just covered springs. No other parking available nearby so hostage to the £15 per night parking charge.
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