1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Having an allocated parking spot was a must, staff were polite and helpful. Security was good whenever there was concern for antisocial behaviour. We didn’t use the pool but was a great thing to have that we will use next time we stay.
Negative section of review
There was no WiFi however this isn’t a deal breaker for us just meant we used loads of data, the bar only opened for short hours and because of this was always booked. No availability for a morning coffee. No towels provided and felt other places I’ve stayed offered more ie hairdryer. Our caravan wasn’t very clean at all, was dust, hairs on bedding, bathroom was pretty grubby, kitchen items hadn’t been washed we didn’t feel as though the caravan had been cleaned to be honest. We cleaned it ourselves so admittedly we didn’t give the staff a chance to come and re clean.
Positive section of review
Lovely grand old building, a great entrance. Polite and friendly staff. I did not have breakfast or an evening meal, so I can not comment. I had a small single room. Good enough for my needs and would use again.
Negative section of review
Nothing
Positive section of review
Many Thanks to Monica, she is a lovely lady. We had the best experience ever. Room was so clean and well decorated. And also perfect location just down the bridge.
Bourton on the Water, United Kingdom
Positive section of review
The only thing to add is parking instructions should be left with the key when the owners are not present.
Positive section of review
Location was great for getting to see Edinburgh without driving. It was also large enough for 6 adults
Negative section of review
Stairs to the top floor so difficult to carry bags up 4 flights, especially as we had a knee injury & 80 year old in our group. This was not advertised in the description of the property. There were squeaky floor boards, not enough toilet paper or tea bags. Also the location meant it was very noisy at night due to crowds outside, tours & bells
Positive section of review
Beautiful property and everything you needed was there Beach 10 mins away Hot Tub was really nice
Negative section of review
Nothink
Positive section of review
Breakfast was good, they managed to get five of us seated at very short notice, excellent food.
Negative section of review
Not a lot.
Positive section of review
Room interiors were lovely and bathroom very good, food good.
Negative section of review
Very upset that we requested 2 rooms together and did not get this, the one room was actually on another floor which was for my daughter on her own who suffers from bad anxiety and was very upset she was so far away from us, we asked at check in to change the room but was told they could not change as a computer allocates the rooms, he was no help at all, we have booked many times at this hotel when we use the airport. Spoilt start of holiday.
Positive section of review
I like that everything was tidy. The design is amazing.
Positive section of review
Nice room
Negative section of review
That it was fully booked and had to change location