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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Lovely room with roll top bath in room and very nice large modern shower room. Excellent comfy bed with quality bedding. Great nights sleep. Went into the pub for an early drink when we arrived, excellent service from Kieran behind bar. Staff happy for us to pinch a reserved table in front of open fire while we had our drinks. So many places are uptight about this but not The Stump. Interior was a lot less commercial than I expected which was great, very rustic but smart. Dinner was lovely with great pizzas, sides and service from a lovely girl. Breakfast had great quality, plentiful ingredients on full English and really nicely cooked, though we did comment that it would have been nice to have some toast while we waited or possibly a continental table to serve yourself. No fruit, cereal or pastries offered, though there was a house granola on menu amongst cooked items. This was the only slight negative but didn’t detract from our stay.
Negative section of review
Enjoyed our stay with no complaints.
Chester-le-Street, United Kingdom
Positive section of review
A return visit for our 25th wedding anniversary. We love the castle, what a fantastic setting. The room is beautiful and the most comfortable bed and pillows. We had afternoon tea and it was really nice with a good variety of cakes and very tasty scone. Staff are friendly especially in the dining room. Food is delicious.
Negative section of review
Was disappointed with no response from the hotel when we emailed with dinner reservations. I had to re email before we got a reply. My sister was really upset because she wanted to order wine and chocolates for us on our room as a surprise but again she had no email response so couldn't!!!
Positive section of review
This is a stunning property. The attention to detail is phenomenal and you couldn’t fault a thing. It really was like staying in the most magical place that you never wanted to leave.
Negative section of review
Nothing
Positive section of review
Friendliness of the host and willingness to assist in anyway. The hosts knowledge of the area was extremely useful. The ability to gain reductions in entrance fees was a great bonus.
Negative section of review
It is difficult to have any negative comments, maybe the smooth caps on the bathroom basin taps were a small and insignificant problem when one's hands were wet.
Positive section of review
The property itself is great. Considering the London prices and all, it is really good. The apartment is really spacious and in a great location.
Negative section of review
Oh...the app and the "Unlocking" door. There was always a problem with the door and lock on the app. I must say, my colleague didn't have any problems. For me, sometimes worked, sometimes not...maybe it was me, I don't know...but I'm sure more people had a problem with the NFC/Bluetooth "lock". They should get rid of that crap and provide proper key/s. You know, the little lock, with code, that gives you the key. Remove this wireless lock, please. I would return here on my next trip to London, but I'm afraid because of that lock and calls to my friend at 5 AM.
Positive section of review
Very friendly staff. Comfortable beds. Nice room. Good value for money. Easy access to lovely walks and Sheffield City centre.
Negative section of review
Breakfast could have had some healthier options . The quality of the bread at breakfast was poor. Said scrambled eggs on bloomer. Was just cheap sliced bread.
Positive section of review
Perfect property for a surfing trip, excellent location. The views of the sea were amazing
Negative section of review
I loved everything about the property
Positive section of review
Good location for trams, buses, War museum, Lowery and town centre
Negative section of review
Apartment for 4 but only 3 lounge seats, one of which was broken. Not enough glasses and general cooking utensils such as large wooden spoon, cheese grater, tin opener etc. Badly chipped mug. One bed had most of its base slats broken. Leak in bathroom causing stain on hall wall. General skirting board finish was of poor quality especially as the flat was relatively new.
Positive section of review
Lovely bar and restaurant. Great food. Lovely staff
Negative section of review
Bedroom was clean but not great.
Positive section of review
beautiful rooms, great facilities