1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Fabulous location and Helen met us and showed us everything in the apartment. She was a lovely lady and had provided eggs, bread , milk, tea coffee which was a generous touch and a huge bonus as we had travelled a fair distance so the kettle was straight on! The apartment was clean and comfortable , plus the parking was a bonus although it was a little way from the accommodation Helen showed us where to park and it was easy to find! We would definitely stay again. Thank you Helen!
Negative section of review
Nothing!
Positive section of review
Amazing place to stay with family and friends. Very safe amazing sea view point. Staff is very helpful and supportive specially Louis. Louis is very polite, supportive and was always available with for all kind of requests. We really appreciate Louis and other staff members. Breakfast was also really very good and worth for money.
Positive section of review
Great location Friendly owner and staff Immaculately clean room and facilities Excellent breakfast
Negative section of review
No complaints at all.
Positive section of review
Breakfast had a good variety and was fresh and hot. Location of hotel idea in the centre of Harrogate.
Negative section of review
I was spoken to very rudely when I went to ask about the Junior suite I had booked. This was on the back of the hotel when I was told it would be on the front. The lounge area had a small 2 seater settee in it but the picture when booking showed a 3 seater settee and arm chair. The window was high and small and I was shown a picture when booking of a full floor to ceiling height window. The bed was king size but only had approx 10 inches at the bottom of the bed. The picture when booking showed a large bathroom and it was average size. I had paid more for a suite for my partners birthday and I got poor value for money. I went to speak to staff and I was told that is what I had paid for and they were full and could not move me. The following morning we went out for the day and returned after 3pm we went up to the room and the room had not been made up. So I went down to reception to ask if our room had been missed and I was told quite rudely again that the rooms are not made up until 4:30 and I would have to wait. I returned to my room and at approx 4:15 2 cleaners and the housekeeping manager came in to clean the room. The manager asked who was it that was making the complaint? I said I had just asked if the room had been missed. We have used Booking.com many times in the past for hotels in this country and abroad and I have never been giving such very poor service. I would recommend to anyone not to book this hotel as it spoiled our trip away to Harrogate.
Positive section of review
Good price.. great location. Best thing about it was the staff Kaye was lovely and friendly.
Negative section of review
The room was too small and could be better if did breakfast
Positive section of review
Dee was great and very welcoming and accommodating. Location is amazing!
Positive section of review
The location was really good, and the apartment was nice.
Negative section of review
The fact that we were given the wrong address, and information, ended up in a completely different property, found it hard to contact the team to advise them, and the fact the original information stated we would have a permit to park, then as this was incorrect, we spent most our afternoon trying to find the right property and also we parked no where near the property due to incorrect information and paid for parking. The customer service side was poor and the miscommunication and incorrect information didn't get us off to a good start, and they were not very sympathetic giving that they were in the wrong. Also the apartment we ended up in which was the one booked didn't have any cutlery which was weird as we had everything else in the kitchen.
Positive section of review
Great location and nice comfortable place to stay
Positive section of review
Tranquility, cleanliness and suitable facilities.
Negative section of review
More information regarding heating of water as we didn’t have any on our last full day.
Positive section of review
Warm and well equipped.