1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The biggest asset for this hotel is the staff: they're very friendly. The hotel is located in the town centre and so everything of note is within a short walk. The breakfast was good and there were no problems with the wifi. But be aware that it's an open network so one could question how secure it is.
Negative section of review
For those with mobility issues, the stairs may be challenging. The major downside of the hotel is that if you're in one of the top rooms, the heat can be oppressive in hot weather. There is no air-conditioning, so on warm nights you have to have the window open and that means allowing in a lot of noise from the main road below. To drown the noise and to circulate the air, we requested a fan which was immediately provided. Due to the limited space in the room, the bathroom had rather an unusual arrangement whereby the toilet was positioned in front of the basin. Never seen that before!
Positive section of review
We loved the veranda and being near the lakes as well as having the little barrier to the caravans - we didn’t have people driving past all the time which was nice. The welcome pack was so lovely and you can tell the owners want you to have a really good stay.
Negative section of review
Nothing
Positive section of review
Clean, nice decor. Great facilities, cheap parking. Staff friendly and professional. Amazing value. Everything we needed for a short stay.
Negative section of review
Nothing comes to mind. Staff worked hard to please.
Positive section of review
The owner was friendly and helpful and our room was comfortable and well-appointed with the premises in a good central location.
Negative section of review
No real complaints.
Positive section of review
The place was lovely n clean Very warm friendly place Would deffinately go back again if I wanted to stay around there
Positive section of review
Location for concert at castle was great and a room each plus great kitchen set up
Negative section of review
Rear garden needs a bit of TLC and some chairs to sit on
Positive section of review
Location good for Bath and Wells. Parking good. Breakfast plenty.
Negative section of review
Shower took an age to get to correct temperature. No adjustment of pressure therefore a waste of water for those preferring a more gentle shower and for the time I needed it more gentle. The bedside lights were too bright. If one wanted to sleep it was too bright and not necessary to be that bright to read by.
Positive section of review
Clean & comfortable accommodation. Good location.
Positive section of review
Amazing location, fantastic space in room
Negative section of review
Shower was broken, no fridge
Positive section of review
Bathroom
Negative section of review
Only 1 pilow per person