1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were very accommodating, we arrived well before our check in time but were able to leave our bags in storage while we went and had a look around. We were on the 8th floor of the hotel and the heat in the room was absolutely stifling, I asked at the front desk if it was possible to have the window open a little further but was told that it is a safety feature so unfortunately it couldn't be opened any more than it already was, the girl on the desk asked if it was warm in the room, I told her it was stifling and uncomfortable and she had a fan brought to the room for us. The people on the desk were very nice to deal with. Our check out time was 12, we were going to get a later check out at 3pm because our flight wasn't until 11:40pm but the lady at the desk suggested that we could leave our bags in storage instead of paying the extra for the 3 hours, they let us leave the bags in storage until 6pm that evening at no extra cost, they were most accommodating.
Negative section of review
The heat in the bedroom.
Positive section of review
Great space. Great location. Really enjoyed the place. Only problem was there was a buzzing sound which woke us up. Sounded like constant vibrating. I informed the staff and they were good about it. Very attentive and made up for the disturbance. I will be booking with them again next time im in Cardiff. Best location and the decor was fun and the place was just lovely. If the buzzing happens again, ill be sure to let you know. But i dont think it will as they handled it very well.
Kirkbymoorside, United Kingdom
Positive section of review
The pub beautiful very old and full character the room was a bit dated but clean bed very soft breakfast was one of the best I’ve had nice town lovely place
Negative section of review
Bedroom a bit dated but clean
Positive section of review
Property very close to the centre of Auburn where you could walk. We appreciated being able to leave the car at the property Host friendly, caring.
Negative section of review
All fine
Positive section of review
It is ok a bit off a walk from town ,I was next to the staff cupboard and they kept bagging the door ,woke me up tow days running ,was not happy!
Negative section of review
No tea in the lobby any more,so paid for a kettle but they didn't fill the tray up each day !
Positive section of review
Really lovely comfortable room overlooking the harbour. Very enjoyable dinner. Really enjoyed our stay and will definitely book again
Positive section of review
Nice terrace to sit out in. Amazing views. Room was large and bed was large and very comfortable. The hotel was very clean.
Negative section of review
Unfortunately the sour dough bread was not available for me for breakfast in the first day despite being requested months before. Disney have a parasol for the terrace. Had to request this twice. A game changer for me was no room service. You could buy a bar meal and carry it yourself to the room. Which is what we did.
Positive section of review
Excellent friendly staff, cleaner, all very nice, chatty and helpful
Negative section of review
Cheaper beer
Positive section of review
Private, comfortable and stylish.
Negative section of review
Parking for cars is on a first come first serve basis. I was lucky the first night but not so the second. Had to park on the road (not a problem) but the space was for permit holders and car had to be moved by 9am .
Positive section of review
Location with parking
Negative section of review
Room service was a bit and miss, one day bed not made, another day room not cleaned at all with bed unmade and no towels etc