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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
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After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Room was excellent, spacious and very comfortable. Lots of extras, tea and coffee and snacks. En suite very good, bath and shower. Quiet and easy to access on first floor. Free parking was great. Easy walk into centre.
Negative section of review
All good, very busy and meal could have been hotter but the staff were really stretched.
Positive section of review
The staff were exceptionally helpful, when there was an issue with WiFi, and I did get moved on the last night
Negative section of review
The property was having renovation work done, it was like being in a crime scene with plastic on the floors, and the room I was in was old and dated and I had to walk up and around the hotel to access the room because everything was closed off due to the renovation work. This was not a cheap hotel but at this time definitely not value for money. The WiFi was none existent which was extremely frustrating as I was there for work purposes and really hindered me. However when the works completed it will be amazing as I saw and got moved to a renovated room on my last night.
Positive section of review
The staff and the cleanliness of the hotel and the location
Negative section of review
Uncomfortable bed and not everyone likes smoked bacon, herbal sausages, herbal tomatoes and mushrooms all cold together with cold fried egg for breakfast!
Positive section of review
We stay every year for a dance competition near by.
Negative section of review
It was all good as always.
Positive section of review
The location is central. The bar is nice.
Negative section of review
Our room was tiny!!! When we pulled back the sheets there was a massive stain on the bottom sheet … yuk. We reported to reception and they changed it but that made me feel sick.
Positive section of review
Nice and clean place.Kids enjoyed a lot
Positive section of review
Clean and good facilities
Negative section of review
The spa and breakfast
Staines upon Thames, United Kingdom
Positive section of review
Clean and functional
Negative section of review
Wifi
Positive section of review
No food supplied
Negative section of review
Some shelves in shower room… not a fan of wet rooms, would prefer an enclosed shower. I am inclined to fall a lot and there was quite a lot of water from my companion taking a shower. I was too nervous to take one
Positive section of review
The Location
Negative section of review
1 The door of the room had a 2 inch gap which led to noise outside room. 2 One of the large towels in the bathroom was still damp, and not clean. 3 The main light did no function. 4 Walls/ceiling was 'paper Thin' which led to excessive noise. 5 Hot breakfast only included fried eggs and hard bacon. 6 Fresh fruit i.e. Bananas were mouldy, looked like one of them was covered in bird excrement. 7 Not even an offer of reducing the bill at check out. £202.50 total cost per night