1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Location was great, right in the heart of Bath, and just a 10min walk from the station. Comfy bed, well equipped kitchen. Good welcome pack with info and instructions. Very clean, with daily emptying of bin, and nice toiletries provided for use. Very secure with easy to use key cards.
Negative section of review
No need for the ‘mini bar’ as it takes up a lot of room in the fridge, and there is a Tesco right next door! Shame there was no chopping board. Some outside noise late into the evening due to central location, especially on the weekend.
Royal Tunbridge Wells, United Kingdom
Positive section of review
Everything about our short stay was wonderfull: cleanliness of room, friendliness of staff (particularly at reception & brasserie), quality/ variety of breakfast, standard of decor/ interior design...
Negative section of review
Couldn't fault the hotel at all!
Saint Helier Jersey, United Kingdom
Positive section of review
All the staff were very friendly. Although we didn't use it there was a lovely looking outdoor pool and outdoor sitting area. The bed was comfortable and the bedlinen was good quality.
Negative section of review
The shower was awful, very low water pressure. They should install an electric shower. At breakfast they served instant coffee and there was no fresh fruit on the breakfast buffet, it was all from cans.
Positive section of review
Everything - comfy bed, beautiful room, en-suite, tea and coffee in the room, locality. Lovely hosts - Neil does a great breakfast - all local produce.
Negative section of review
Not applicable.
Positive section of review
Only a few minutes by foot to Buchanan bus station. Modern, clean, quiet rooms, very comfortable big bed, good breakfast.
Negative section of review
nothing
Positive section of review
Beautiful old building, the staff were helpful and friendly. The food was lovely and the wine was excellent
Negative section of review
Needs a little tax
Positive section of review
I love the marriage of old world charm with modern amenities.
Positive section of review
Worst hotel I've ever stayed in
Positive section of review
Comfy and in greater London
Negative section of review
A bit far from the train station.
Positive section of review
Helpful staff
Negative section of review
Noise from room above.. Thumping footsteps overhead for an hour or so in evening. Bedside lights did not work.. Told reception but not fixed and no feedback following day!