1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
The staff were amazing. I booked with Booking.com for a bath which their website needs updating. But the hotel ensured everything went as desired. Thank you.
Positive section of review
The room was perfect and I could not see what improvements were necessary. The location is handy for the Glasgow Airport coach.
Negative section of review
The television controls could be better explained. Prices in the restaurant are a bit on the high side.
Positive section of review
The property was clean and very welcoming throughout stained glass windows were stunning like the whole property
Positive section of review
Very neat and exactly how the pictures were on booking.com. Meeting expectation here is exceeding expectations.
Negative section of review
Lacked kitchen towels. However, we got them ourselves as the cost-cutter was very close by.
Positive section of review
Tim the host is a star. So helpful and friendly. Couldn't do enough for his guests
Positive section of review
Everything was perfect for a great night's stay. Will definitely be back. 😊
Negative section of review
Nothing. It was all great.
Positive section of review
Free parking, walking distance of most interesting locations, fairly cheap
Negative section of review
Shower cramped. No lift although they did offer to help with bags
Positive section of review
The neighbourhood was safe and quiet.
Barnard Castle, United Kingdom
Positive section of review
Beautiful building and lovely gardens
Negative section of review
The light above my side of the bed had no bulb in it and when we reported we’re told it doesn’t work and a bedside lamp would be provided. This never materialised so needed to use the main light to read. Another minor niggle was the waitresses,they were lovely and friendly but always called us “guys”, (we are a man and woman”. I don’t like this terminology at the best of times but certainly not in a 4 star hotel. Overall it was a lovely stay and I’m maybe being a little petty sorry.
Positive section of review
Lovely and central
Negative section of review
Steps