1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We had a triple share room (no.6) and expected space to be tight - just like our experience in London. We were very pleasantly surprised to have a large room with plenty of space between the beds and high ceilings, Being at the back of the hotel, our room was very quiet. The front office staff were all very helpful and, on check in and out, someone carried our mother's suitcase up and down the stairs. The location was fantastically central, close to great bars and restaurants, and public transport was at the door. The Kelvingrove Park next door provided a calm, green oasis. The 10 pound full Scottish breakfast was good value too.
Negative section of review
The ensuite bathroom door was hard to close and often stuck - and a hefty shove was needed to open it. This meant disturbing other family members if someone needed to use the bathroom in the night.
Positive section of review
This was our first time staying in a pod type property and we were not disappointed. The hosts were lovely and the property itself was spotless. The enclosed garden was perfect for the kids, the fire pit is gorgeous and the hot tub is massive. It had everything we needed to have a couple nights away as a family where we didn’t feel the need to go anywhere. Loved the honesty shop idea and having fresh eggs was an added bonus. And to top it off we witnessed the northern lights on our stay. Thank you for having us we would love to come back.
Negative section of review
If we were to be pernickety having a high chair option for the baby would have been helpful and the shower wasn’t great but this didn’t really effect us much as it was a short stay
Positive section of review
Stunning property beautifully maintained. The rooms were lovely - very comfortable & clean. Breakfast was very tasty. Everyone we met was very friendly & helpful. Hope to back again soon.
Negative section of review
Nothing
Royal Tunbridge Wells, United Kingdom
Positive section of review
Everything would have been what I'd expected for £100 a night, twin room - but that's not what I paid. The staff were very friendly and polite throughout.
Negative section of review
I paid £150 for the night, rather than £100, because the hotel showed a picture of the grand piano in the lobby (as all good hotels have). That was the single sole reason I paid more. Might have had half an hour on it, that would have been enough. There was no grand piano. I then messaged on booking.com to say the above, and the only response was "You've forgotten to give us feedback"... This does not come across as very professional. I would like an answer, and I would ideally like that answer to be "we've seen sense and got the piano back, please stay with us on xxx". I had also forgotten when I messaged before, but there was a disgusting brown stain on the bedsheets.
Positive section of review
Fantastic breakfast, give their omelet a 10/10. Free off road parking and beautiful gardens.
Negative section of review
Nothing.
Positive section of review
Great location, close to the city centre and Bute Park. Wonderful staff and service.
Negative section of review
Hard to find anything to fault, the only thing is that pool and sauna are open 8am -8 pm only.
Positive section of review
Warm welcome from the hosts. Excellent facilities, lovely honesty bar.
Negative section of review
Nothing. Everything hit the mark
Positive section of review
Very clean. Welcoming staff.
Negative section of review
Very remote.
Positive section of review
Breakfast was 1ST Class.
Negative section of review
N/A
Positive section of review
Comfy bed
Negative section of review
Unable to shower without getting my hair wet