1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Me and my Mum came for a restful break and that's exactly what we had. The hotel was lovely and cosy and perfectly placed from the train station as that is how we arrived. It was a 30second walk not 2mins as we saw advertised. The walking pack provided was brilliant and we did follow one of the walks through beautiful scenery. The food was sooo good, rather than go out for a meal on the second night we again ate in the hotel and it was good value for money.
Negative section of review
On the first day of our stay, the shower water was scolding hot in where we could not use it but instead used the bath as it had the cold water. It was so hot that the steam caused the alarms to go off! Then we noticed on the second day that we had no water at all and when reported we were informed that maintenance was taking place in a communal toilet. This did not affect us too much as we went out for a walk and on return the water was back on. The hotel is in a quiet location with not much around (which was exactly what we wanted) but might not suit others. Malvern centre is only 5mins away on the train though.
Positive section of review
I rented this for my parents who were visiting Edinburgh. They absolutely loved the property. It's a well maintained and clean period building conveniently located for access into the city centre while being quiet enough to catch a good snooze. My parents said the bed was incredibly comfortable and they loved the shutters on the living room windows.
Positive section of review
The location of this place is superb, I dont know about parking as I used Uber to move around. Staff was very kind and we enjoyed the breakfast. Early check-in and late checkout was quick and easy. Reception was very welcoming.
Negative section of review
Ahh property is fairly old and the room I got has a strange inclination. Its like living on a slope.
Positive section of review
My room was upgraded to a 4 poster suite which was large and comfortable. The room was in great condition and impeccably clean. The value for money was excellent.
Negative section of review
The furnishings were a little dated but perfectly adequate.
Positive section of review
it was a lovely mansion type property with lots of character. Towels and beds were great.
Negative section of review
Severe lack of maintenance meant that whilst I paid over £700 for a 2 night stay in a deluxe room with garden view, the air con did not work and the room was stuffy and hot. Managed to get room changed only to find that the air con didn’t work in there either. Got back to hotel after a day out to find room had not been serviced! Eventually managed to get someone to service the room. The spa was very tired with tiles missing in both pool areas, 1 filtration unit hanging off the wall of the outdoor pool and and lots of rotten wood around the pool skirting and door areas. Ordered ham sandwich from bar snack menu (£10) only to get 2 slices of cheap white bread with plastic ham! disgusting!
Positive section of review
The location was superb, and staff were really friendly and helpful.
Negative section of review
All I can think of which has nothing to do with the hotel in itself is there’s a lot of construction work going on out side in to the night so it can be loud, but all you really need is some ear plugs.
Positive section of review
good location, Luvely breakfast and able to bring large dog
Negative section of review
not much
Bury Saint Edmunds, United Kingdom
Positive section of review
WiFi was about the only thing I liked
Positive section of review
It was in a good location for us
Negative section of review
The rooms were small the bathroom was tiny. Hardly enough room for legs while sat on the loo. Nowhere to hang hand towel. Towels on the rack were so high I had to use a coat hanger to get them down building site next to our room
Positive section of review
Location and facilities good
Negative section of review
It would have lovely to have tea, coffee milk etc provided
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