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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Easy key collection and drop off. Although i did get a bit worried at email confirmation, we said we would receive key collection 48 hours prior to stay. We rethese about 4hrs before stay. Close to town centre. Apartment. Was lovely and fresh looking. Breakfast, tea, coffee, etc. were at the apartment. Would stay again.
Negative section of review
Apartment 27 needs a new mattress. (Big dip in the middle) so 2 poor nights sleep. Cobwebs on bedroom ceiling, small spiders on bathroom ceiling. Shower needs to be looked at. The head kept falling (dropping) on the stand whilst trying to Shower. Think the only downfall for us is no tv in bedroom. Although there is one in lounge area. So tired from busy days. We just wanted to lay in bed and watch tv. Unfortunately for us, there was a burst water pipe on the road, so was woken eaby work men repairing this. Not company's fault. We did go to the wrong gate for car park(saw others doing this 2. Might be worth mentioning its the under arch. Lol
Elslack, United Kingdom
Positive section of review
We felt at home, the views were lovely, the home was beautiful, very clean and the food made by Debbie was delicious and she was a great host!
Positive section of review
Almost everything even know which newspaper to order for me now dog friendly not just tolerant like most other places Darcy a rising star
Negative section of review
Slipping on the food front Ordered a steak with cress that were both so salty they we were almost inedible ! Last time eggs benedict also too salty and soggy bread A bit of charisma needed in restaurant please and learn from complaints All other departments amazing and looking forward to the refurbed bar when complete
Positive section of review
Amazing package for all the hotel and all staff where amazing, will be back in the future.
Positive section of review
Central location, large spacious rooms, comfortable beds
Negative section of review
Very noisy until 1am, as apartment is above a cafe / nightclub and the level crossing. There is damp/leak by the kitchen. Bedrooms need blackout blinds.
Positive section of review
Lovely friendly staff, great breakfasts, great location
Positive section of review
Breakfast was the best I have had in a long while.
Negative section of review
Nothing
Positive section of review
Close to Ovo, exactly what it said on the tin!
Negative section of review
No tea or coffee facilities in the room
Chipping Norton, United Kingdom
Positive section of review
The room was clean and comfortable
Negative section of review
The breakfast was mediocre, they refolded my dirty used towel and replaced it on the rail.it was damp and dirty.never had this befor at any hotel. I'd have happily paid for a fresh towel over a soiled one.
Positive section of review
Unreal value for the money
Negative section of review
Paying for the pool and jacuzzi as a hotel guest I think personally it should be included, but doesn’t Denie the fact it’s one of the best hotels iv stayed at. Staff very helpful just all in all a 10/10 hotel.