1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Amazing location right across from Big Ben, beside the London Eye. 20 mins walk from Covent Garden/Leicester square Comfortable large beds, bathroom with bathtub and a separate shower. Very helpful staff.
Negative section of review
The room smelled a bit like smoke
Positive section of review
The room was lovely, very clean. The bed was very comfortable. The staff were lovely, also the Breakfast was great, good amount of choice.
Negative section of review
we went downstairs for food at 5:30 as we had an hour till we have to leave for a concert. unfortunately we had to wait 50mins for our food. the staff were lovely, and helped to get it out. but the food was mediocre. The chips were cold, lasagne was bland with way too much cheese. we were compensated for our drinks and lasagne. I'm thankful that the staff were great.
Positive section of review
Breakfast, borrowed a phone charger from front desk, quiet part of town but easy walk into the centre/Elland Road
Negative section of review
Got put in a double room (booked a twin) but got moved and given a drinks voucher which made the minor hassle worthwhile!
Positive section of review
It was all very luxurious and beautiful but in a homely way. The setting is spectacular.
Positive section of review
Just an overnight stopover, and suited our requirements admirably.
Negative section of review
Nothing.
Positive section of review
Breakfast was fantastic, service was exceptional.
Negative section of review
The room could have done with a lick of paint, but the cleanliness was very good.
Positive section of review
Location close to NEC Pleasant staff
Negative section of review
Tiny room!!
Positive section of review
Very comfortable place
Negative section of review
Would be easier to find with a number on the door
Positive section of review
Location was excellent
Negative section of review
One of the 3 rooms I booked was the size of a cupboard! Was charged extra for the room category I booked - fortunately Booking.com rectified the matter Small lobby and limited selection of food and drink Slow Housekeeping response Poor room cleaning No porter to help with luggage
Positive section of review
Breakfast was great
Negative section of review
Small room.