1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Great room (size, clean, facilities, comfort). Loved the courtyard style and not having to walk endless corridors. Menu was fairly simple, but good range. Chips were the best I've had in a long time.
Negative section of review
My room was near the road so a little traffic noise, but quiet overnight and didn't disturb sleep.
Positive section of review
Enjoyed the communal/restaurant area being at the front of the building. My children enjoyed playing pool.
Positive section of review
Very comfortable and clean, good location- walking distance from train station
Negative section of review
Very basic prodacts for coffee etc.
Positive section of review
Fantastic staff! Really lovely good quality breakfast.
Negative section of review
Breakfast hours which do not allow guests to sleep a little late or to catch an early flight, limited special mobility access for guests with disabilities, jacuzzi with switch on the far wall which means that a guest has to get out to switch it on (very bad for people with limited mobility).
Positive section of review
Really sweet hotel. Nice location, great decor
Positive section of review
Location and cleanliness
Negative section of review
Some staff were good. Others not so good.
Positive section of review
Room & view lovely
Negative section of review
Needs a refurbishment BADLY!! our corridor had major water damage. Needs to have emergency cover up over it, not just a sign apologising
Positive section of review
Really clean
Negative section of review
Heater was off most of the day time and it was timer based.
Positive section of review
not much
Negative section of review
set meal was ambiguas as gave impression drinks included which they werny menu did not cover thew price of a set meal and was expensive. room was dirty towels had blood on and couch did bot have any cushions to sit on and carpets werte badly stained will not stay again as very expensive for what you get
Positive section of review
Nothing
Negative section of review
Its in a dark Liverpool back alley with no welcome or reception just an iron gate with metal digits. All the windows have bars on them like prison cells. After half an hour waiting with no response a big dude came out and said u need to pay another 100 pound. I didnt trust him and left. I found out after this is their policy, but honestly it was not made clear and was a scary confusing want to forget about experience. Ive never conplained about a check in process before. Im awaiting booking.coms response.