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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
first of all ,I m not the one to complain as some others did before , I knew what to expect and all I was interested in was an affordable acommodation that is close to the O2 Leicester the room is quite spacious , it has a sink , 2 chairs and the bed which is really very comfy nothing spectacular, basic but clean which is so important.The toilets and showers were clean and I didn t have a single encounter with anyone during the time I was there , even though the place was quite full, You get offered toiletries and a towel at the check in, I d definitely stay there again if I m on my own , basically everyone needs a place (clean place ) to crash after a night out ,event etc. one more thing : visits are not allowed, just in case.... if you re looking for something fancier just go somewhere else :)
Negative section of review
nothing to add, really ; the atmosphere may seem dull, but maybe it was the weather :)
Positive section of review
The location of the property is excellent - right opposite Earls Court Station which is a perfect station as a traveller as has easy access to Heathrow and also has lift access to all platforms. Despite being in such a busy location the rooms are quiet and extremely comfortable. I absolutely loved the fact that the theme of blackbirds is consistent throughout the hotel - with my room having pictures of blackbirds and even a blackbird tile in the shower. The attention to detail in the room decoration is amazing. Love that each room is given a name rather than a number. A great breakfast is included and it starts early which is convenient whether you are travelling for work or leisure.
Positive section of review
Staying here was perfect for walking to Albert’s Dock, waterfront attractions, shopping and restaurants. We rode the train in to James Street Station which is literally across the street from the hotel. Wonderful location and very comfortable stay for our family!
Positive section of review
The staff was very kind and very helpful (Lukas). I had a problem with the wifi not working and a man sleeping on the stairs and he made sure everything was sorted and that I felt safe
Negative section of review
Bathroom could be cleaner
Positive section of review
Very central and convenient, a few minutes away from tube. Well equipped with coffee machine, washing machine and 2 bethrooms.
Negative section of review
Matteesses were too soft for me. One of the bedroom doors does not close and hits the wardrobe .Sliding doors might've worked better Hanging light in living room on ttop of the tables is not placed well, bumped my head about 8 times.. Cleaner knocked on door twice on checkout day at 9 am to tell us that she needed to clean apt, eventually owner sorted, but it was a nuisance. Take this as constructive criticism..
Positive section of review
Location is excellent executive room size adequate lounge breakfast can improve but not bad
Negative section of review
check in process and the allocation of the room after waiting 3hrs so that I would get the room I booked and paid. The waiting was not such an issue as I understand the reason but my experience once i went to the room (2n floor corner) was unbelievably disappointing. As an ex-hotelier, I knew how to rectify the situation which it took some time and I did. The frustration though was very high (I can outline more details but will not as I do not want to expose the employees). Furthermore, out of 4 elevators only 2 were working and the other 2 are under maintenance or renewal.
Positive section of review
Breakfast was good enough. Good location near Tower Bridge
Negative section of review
N/A
Positive section of review
Location is great, but a little hard to find
Negative section of review
The female receptionist was very unfriendly, unhelpful and hostile. I had no help from her to find my room. It was the cleaning staff who tried VERY HARD to help me when I was lost and couldn't find my room. The female receptionist seemed bored and like she couldn't be bothered. Very unwelcoming. I know it's a budget hotel, but you need to train your reception staff in good customer service.
Positive section of review
Easy access to Gatwick South Terminal.
Negative section of review
A little too long waiting for a cooked dinner.
Positive section of review
Clean. Quiet. Good location
Negative section of review
The overhead shower did not work. It is annoying moving the coffee machine to accommodate plugs
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