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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Superb location!!! Beautiful surroundings, quiet , sheltered and peaceful but with far-reaching views across a valley. Old, characterful buildings set in extensive grounds and complete privacy. Also quite easy to get to by road and close to amenities in Llandovery. Good wi-fi, too. Breakfast served in a separate characterful room with exposed roof timbers. No cooked breakfast available, but Tamar prepares a delicious selection of fruit and pastries for each guest, along with the cereals, tea, coffee, toast etc to guarantee a tasty and filling start to the day.
Negative section of review
Nothing really. The hosts are around and easy to talk to and keen to ensure guests enjoy their stay. Had I found something I didn’t like, I’m sure it would have been sorted!
Positive section of review
I have never stayed anywhere so dirty and dated in my life. Myself and wife had to sleep on top of the sheets and use our clothing as blankets it was disgusting. The towels were wet in the bathroom as if they had been used before us, the shower mat was sodden. We had to wear our shoes constantly as the carpet was filthy. Had to go to the shops and get jungle formula as both got bitten so much when in the room. Tried to stay out of the hotel until we needed to go to sleep. Worst hotel we have ever stayed in.
Negative section of review
Dirty is an understatement. Dated. Staff on second date were so rude.
Positive section of review
Our first time experience at a Surya Hotel, was lovely, the second visit was horrible. Claire is a delight, she ensured a wonderful stay throughout our initial four days at the hotel. Ryan is lovely too as well as Ashley and another young slim gentleman I cannot remember the name of. A very lovely lady also serving at the bar, very helpful and happy to help. Second visit in May was unpleasant throughout.
Negative section of review
We have stayed at this hotel twice, April 2024 (four days) and May 2024 (five days). Our visit in April, was lovely, we looked forward to returning. Our experience in May was awful and distressing, we will never book with Surya hotels again. Surya hotels is only willing to provide customer service at a cost. We had horrible experiences at the Dragonfly Hotel within just eighteen hours and requested a transfer of our stay due to the horrible experiences at Dragonfly Hotel. Had to pay an additional £59.40 for the transfer to The Dukes Head Hotel. Dinner plates are no longer provided for guests to borrow at The Dukes Head Hotel. I had sprained my ankle, I was in pain, my mother and I were exhausted due to the distressing three days at Dragonfly Hotel. Once we transferred our stay to The Dukes Head hotel we prepared for a quiet dinner in the bedroom despite it being a Friday night, we wanted to go out and enjoy ourselves but could not due to how drained we had become due to a horrible stay. Dinner was bought from outside but The Dukes Head no longer allows guests to borrow dinner plates. We were drained, I was in pain, despite having paid for dinner to eat in our room, we had to go out to purchase dinner again at a restaurant which cost £4?.00. We had also paid £59.40 for the transfer of the room. After check out, Surya have contacted me asking for more money! When I told Charlotte at 18:40pm that I will be as quick as I can to collect my luggage from Dragonfly, she told me their is not any rush. James says I should have transferred to the room before midday if I wanted to avoid another additional charge of £67.50! There are at least nine horrible experiences within 24hours, not enough space to share them all. I was not able to share all the horrible experiences at Dragonfly Hotel due to this too. After I have queried the charges for the room transfer, Surya state "they cannot do anything as I had booked via booking.com".
Positive section of review
It was lovely better than we expected , clean ,comfy, just in the right position for a walk by the sea. The views from the balcony is lovely as is the view from the front windows . Magical , all the eating places was just a walk away fab
Negative section of review
It was all fabulous
Positive section of review
Breakfast was not provided but aware of before arrival Bedroom was comfortable with bottled water, biscuits kettle for hot drinks
Negative section of review
Bathroom could do with a good clean and tidy up albeit everything worked. A chair in the bedroom would have been useful. Outside display board could do with updating
Positive section of review
Breakfast was excellent and room was comfortable and quiet. The location is perfect with a bus stop outside the front door.
Negative section of review
The stairs to the top floor was a challenge but we were warned that there was no lift before we booked.
Positive section of review
The location was perfect. The house was very clean, and had everything we needed. It's lovely little property.
Negative section of review
TV was difficult to use and relied on using own subscriptions. No where to eat out nearby on the Monday and Tuesday.
Positive section of review
Thec staff in the restaurant/dining area were very friendly and pleasant-a credit to the place
Negative section of review
It was a polite welcome but simehow made to feel slightly unwelcome due to stressing -and pointing out that wev were in "economy"-at £129 for an evening I dont see as economy!
Positive section of review
The location was amazing! The hotel and the staff were really friendly and helpful!
Negative section of review
Could of done with air-conditioning or a fan in the room!
Brighton & Hove, United Kingdom
Positive section of review
Didn't have breakfast
Negative section of review
No parking was available despite it saying parking was available on booking!
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