1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
We stayed here twice in a month, the first time to attend a concert at The Barbican and the second time on the day of the London Marathon to support our son in law who was participating. The location for both trips was just perfect.... We had previously stayed here last year to go to the theatre, and once again, its location was exactly where we needed to be. It is now our 'Go To' London hotel. The rooms are spacious, and everything is ALWAYS spotless. We needed a fan, and one was bought to our room for us, and we were able to store our luggage (in the luggage store room) whilst we watched the marathon and collected it later which we were really grateful for.....We will definitely be back 😀
Negative section of review
It would be great to have 2 pillows each on the bed (or in the wardrobe). We always have to ask for extra pillows. Disappointingly, on our last visit, the chap on reception check in, was very much focused on conversing with my husband, but sadly, he did not engage with me at all. This was very uncomfortable and noticeable, and we wondered if this could be due to cultural differences. We have never experienced this previously when staying at this lovely hotel.
Positive section of review
Perfect location for our needs at a wedding nearby. Very friendly & helpful staff who went out of their way to make us feel welcome.
Negative section of review
N/A
Positive section of review
Lovely friendly staff really helpful. Nice location. Room clean with good facilities. Would definitely recommend.
Positive section of review
Location, close to the railway and ideal for exploring other areas. Clean and comfortable
Negative section of review
Not having the TV tuned to the set channels. Another chair would be adventages
Positive section of review
Staff were great and helpful. Room was nice and clean, tidy
Positive section of review
It was very cosy, well equipped and the perfect location
Negative section of review
The outdoor yard appeared to be shared with the property next door and was divided with plant pots. There was no seating on our half and could do with a tidy up. Shame as the weather was nice and we couldn’t use it
Positive section of review
Nice staff, clean space, supplies in kitchen
Negative section of review
Elevator didn't work
Positive section of review
Upgraded to start, room fine, comfy bed
Negative section of review
A woman I didn't know was given the key to my room without any checks by the reception staff and she entered my room at 1:15am
Positive section of review
Nice location , lovely hotel
Negative section of review
The lift wasn’t working
Positive section of review
Terrible doesn’t respond
Negative section of review
Awful
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