1
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2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
Positive section of review
Staff was great upon check in - the room wasn't quite ready so they gave me a Diet Coke to sip at the bar while waiting, which was very considerate after a long workday! It only took a few minutes to get into the room. Everything was very clean and cosy, very comfortable bed, and lots of lighting options for reading and such. I was only there for one night so didn't turn on the TV but I believe they had Sky (always a bonus). Also, good biscuit selection with the tea in the room. Breakfast room was lovely, I had toast and tea but they were offering cooked breakfast as well. Very friendly service.
Negative section of review
My only small complaint is that one of the guests adjacent to my room was up early and stomping around. Due to the property being older (as will mostly be the case in the UK), the floors are a bit squeaky and that woke me up earlier than I would have liked. Overall, I still preferred the Castle Inn experience to a more modern, sterile, super quiet hotel room.
Positive section of review
My stay was very comfortable, the room was very clean and nicely decorated. Breakfast of porridge, salmon with scrambled eggs and toast hit the spot. Location was excellent and just a short walk to the town centre. Owners are lovely and make you feel very welcome.
Negative section of review
N/A
Positive section of review
Lovely hotel, relaxed atmosphere, fabulous big room and bathroom. Good food and so nice to sit and order food instead of help yourself! Staff all helpful and professional. Also nice quiet surroundings close to Bath centre.
Positive section of review
The accommodation was beautiful. Very comfortable. Not too far from the centre of York. Host very good. Great communication. We had a lovely stay and would highly recommend.
Positive section of review
Property was very clean and great value, a great base to explore from and the beds were comfy. Owner was great with contact and we had no issues.
Positive section of review
Excellent room with a lake view, peaceful relaxing setting, fine evening meal and an great breakfast. Friendly, attentive staff
Negative section of review
Nothing
Positive section of review
Location was handy straight off the M1. Staff were lovely. Handy Mcdonalds nearby and plenty of parking.
Negative section of review
Very noisy unloading vans from around 7:40 in the morning. Saw the reviews but didn't think it would be as loud or be going as long as it was. Bathroom towel had a ripped hole in it which again, given the cost I wasn't expecting anything fancy but it wasn't nice. Paid £50, didn't expect a lot but £50 seemed a lot for ripped towel and being woken up by crates crashing and lorries reversing early.
Positive section of review
Room was very comfortable and well equipped, shower was excellent.
Negative section of review
Buffet breakfast looked like it had been standing for a while.
Positive section of review
Nice place for a couple comfortable bed everything you need
Negative section of review
We didn't get greated we seen owners but didn't ask if everything was OK even though we seen them everyday
Brighton & Hove, United Kingdom
Positive section of review
Location
Negative section of review
No tea or coffee in room